Care Team Assistant- LSC

Be a Part of Driving Healthy Change in Our Communities

The Care Team Assistant (the "CTA") serves as the contact point and informational resource for patients, the call center, the care team, family / caregiver(s), and community resources. The CTA also provides both clinical and clerical support to the care team to promote the provision of quality and compassionate evidence-based care in accordance with Patient Centered Medical Home ("PCMH") requirements. The support the CTA provides will include, but is not limited to, assisting with patient phone calls, lab results, pre-appointment planning, medication management, and referrals; and assisting the care team by preparing applicable forms for provider signatures, developing reports, and identifying patients who may be members of a vulnerable population in need of additional services or referrals Legacy Santa Clara Clinic - 5616 Lawndale, Houston TX 77023

Key Responsibilities

Patient Communication :

• Works with onsite nursing or via protocol-based triage parameters to address phone calls from patients forwarded by the call center and / or the front desk. For phone calls involving a clinical inquiry for the responsible provider, the CTA routes the phone call, in the form of a phone note document in the electronic health record system ("EHRS"), to the provider for his / her review and instructions. The CTA returns calls to patients as directed by the provider
• Places phone calls or creates template-based letters, as directed by the provider, in regards to results, such as lab results, for delivery to the patient in a timely manner
• At the direction of the provider, contacts patients who are medically vulnerable after an office visit for an acute medical problem, or who are designated by the provider as chronically ill / unstable and in need of ongoing monitoring

Pre-Visit Planning :

Care Coordination :

Medication Management :

Forms :

Referrals :

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment.

Promotes effective working relations and works effectively as part of a team to facilitate the meeting of goals and objectives.

Attends all required safety training programs and can describe his / her responsibilities related to general safety, department / service safety, specific jobrelated hazards :

Follows LCHS's exposure control plans for bloodborne and airborne pathogens :

Shift Schedule

About Legacy Community Health

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV / AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include : Adult primary care, HIV / AIDS care, pediatrics, OB / GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Requirements

Benefits

Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

Apply today.

Our short application process takes less than 3 minutes on your phone, tablet or computer.