Application Support Specialist

Your Title : Application Customer Support

Job Location : Knoxville, Tennessee

Hours : M-F 9am-6pm EST

Our Division : Architects, Engineers, Construction and Owners (AECO)

Are you ready to be a vital part of a team that empowers customers and solves complex challenges in a dynamic tech environment?

What You Will Do

As an Application Customer Support specialist, you will be the first point of contact for our customers, providing essential support for six key products. You'll interface internally with a supportive team application specialists and your direct manager, and externally with a diverse range of customers, from end-users to IT professionals.

• Serve as a vital liaison between customers and Trimble, providing enterprise-level support for products and services.
• Answer customer inquiries through various channels, including phone support (50%), email, chat, and screensharing.
• Resolve issues, coordinate escalation procedures, and contribute to the delivery of support, training, and other related processes.
• Maintain high customer satisfaction and ensure the effective use of applications.
• Benefit from opportunities for career advancement, with employee ideas, ambition, and contributions regularly rewarded.
• Experience unparalleled support and respect from all levels of the organization.
• Work in a collaborative environment where management's doors are always open for discussions and thoughts on improving products and services, aligning with the company's goal of providing the best, most innovative software solutions.

What Skills & Experience You Should Bring

Bonus points if you have :

About Our Construction Division

Trimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry. Empowering teams across the construction lifecycle, Trimble's innovative approach improves coordination and collaboration between stakeholders, teams, phases and processes. Trimble's Connected Construction strategy gives users control of their operations with best-in-class solutions and a common data environment. By automating work and transforming workflows, Trimble is enabling construction professionals to improve productivity, quality, transparency, safety, sustainability and deliver each project with confidence. For more information, visit : construction.trimble.com.

About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ : TRMB), visit : www.trimble.com

Your Title : Application Customer Support Representative

Job Location : Portland, OR / Knoxville, TN

Our Division : Architects, Engineers, Construction and Owners (AECO)

What You Will Do

As an Application Customer Support specialist, you will serve as a vital liaison between our customers and Trimble, providing enterprise-level support for our products and services. Your role will involve answering customer inquiries, resolving issues, coordinating escalation procedures, and contributing to the delivery of support, training, and other related processes. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications.

With Trimble's success comes the opportunity for moving your career forward. Employee ideas, ambition, and contributions are regularly rewarded. In addition, the support and respect you'll receive from every level of the organization is unparalleled. The collaborative environment of our workspace and management's doors are always open for discussions and thoughts about ways to improve our products and services. This serves our company-wide goal of providing our customers with the best, most innovative software solutions.

Employee Value Proposition (EVP) :

This role offers the opportunity to be at the forefront of customer engagement and problem-solving within a dynamic tech environment. You will be integral in helping customers navigate and maximize the benefits of our products, providing you with a deep understanding of application functionality and customer needs. Your contributions will be key in shaping the customer experience and improving our products and services.

What Skills & Experience You Should Bring

Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.

Strong understanding of general business, accounting and HR principles.

Intermediate level of experience with core MS Office Suite (Outlook, Word, Excel)

Prior experience in customer support or a related role.

Strong problem-solving and communication skills.

Passion for technology and software solutions.

Excellent interpersonal abilities and customer-centric mindset.

Bonus points for any of the following :

Accounting experience.

Construction experience and / or Construction accounting experience.

Basic SQL exposure.

Prior ERP experience.

Experience using Vista or Vista Web products.

Being the person that everyone else brings their technical problems to.

About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ : TRMB), visit : www.trimble.com

Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 3 days per week, or 20%-60% of the month in the office.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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