Sr. Account Manager

About the Role ​​​​As a Senior Account Manager, you will be responsible for driving revenue growth within existing customer accounts by nurturing strategic, trusted-advisor relationships.

Your focus will be on deeply understanding customer needs and developing tailored account strategies that align with their goals, backed by compelling business cases for various personas.  ​  ​You’ll leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short-term and long-term growth within your assigned accounts​​​.

Team Dynamic ​​Commitment to Win :

• Consistently achieve personal and professional goals. ​Intellectual Curiosity : Eager to learn, ask questions, and deepen your understanding of customers and solutions.  ​Strategic thinking : Synthesize information quickly and apply logic to generate practical recommendations.  ​Coachability : Welcomes feedback, self-assess, and takes action to continuously improve.  ​Strong communicator : Confidently present and collaborate with internal and external stakeholders.  ​Proactive and Independent : Self-starter who takes initiative while effectively collaborating when needed.
• Passion for providing solutions to ensure our clients’ success​.

Position Duties and Responsibilities ​​Establish and grow strategic, trusted relationships across multiple levels of client organizations, including executive leadership. ​Gain a deep understanding of each customer’s business strategy, technology stack, industry dynamics, and growth objectives.  ​Develop comprehensive account plans aligned to customer goals and identify clear revenue growth opportunities.  ​Drive account expansion through upsell, cross-sell, and renewal strategies to meet retention and growth targets.  Own the full sales process end-to-end using MEDDPICC, coordinating internal and external resources to align on account execution.  ​Develop strong industry and product knowledge to deliver value-driven messaging tailored to each customer.  Collaborate cross-functionally with internal teams to ensure optimal customer outcomes.​  Required Experience, Skills, and Education ​​7+ years managing enterprise-level customer relationships and multi-million-dollar books of business.  ​Proven track record in meeting or exceeding retention and revenue growth targets.  ​Strong experience in value-based selling and business development.  ​Excellent business acumen, including analytical and operational skills.  ​Proven ability to manage and grow relationships across multiple buying personas.  ​Experience building and executing strategic account plans to drive demand and growth.  ​Skilled in sales strategy, negotiation, and solution-oriented selling.  ​Exceptional communication and presentation abilities.  ​Willingness to travel as needed.  ​This is a hybrid role :

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