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Expert Community Coordinator
Expert Community CoordinatorGigaParts, Inc • Huntsville, AL
Expert Community Coordinator

Expert Community Coordinator

GigaParts, Inc • Huntsville, AL
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Application for Employment

Employment Application for Expert Community Coordinator

Title : Expert Community Coordinator

Overall Duties :

Do you enjoy leading and developing clubs? Being a part of community building? Grassroot marketing? Do you have a passion for tech-related hobbies? Do you consider yourself a "people person"?

Our Community Programs Coordinator may be the role for you!

This position is a driving force behind connecting GigaParts customers with our Product line through our Expert Program!

Duties / Responsibilities :

  • Lead the Community Expert program, to include : training policies / processes for overall team, tracking system for category-based knowledge scoring, documentation of training development, incentives program and other necessary tools for success of the overall program.
  • Leads recruiting efforts for the Community Expert Program through proactive recruiting, hosting in-store expert fairs and attending off-site recruiting events.
  • Responsible for the continued development of the Discourse platform chat community
  • Partner with Marketing and In-Store Leadership team to support online presence of the Expert Program
  • Scheduling and tracking of Community Experts
  • Execute processes and policies for the Expert Program to maintain documentation on training, quizzes, and category advancements.
  • Collaborate with Store Manager and HR in building, training and execution of program.
  • Fosters a community-driven environment where Experts will utilize their product category knowledge to host events, workshops and demos regularly.
  • Partners with in-store support staff in establishing and maintaining experts available for classes, workshops and events that are in line with GigaParts community program efforts.
  • Supports the execution of promotional events in-store and scheduled usage of expert support.
  • Acts as a company representative at local events to support marketing efforts of expert program and the store.
  • Schedule to vary based on the needs of the store and flow of business.
  • Embraces and promotes GigaParts’ mission, vision and values.
  • All other duties as assigned.

Required Skills / Abilities :

  • Excellent written and verbal communication skills
  • Excellent sales and customer service skills with proven negotiation skills
  • Ability to analyze and adapt to consumer needs
  • Strong organizational skills and multi-tasking, attention to detail
  • Work independently with minimal supervision
  • Pride in ensuring the best customer experience
  • Ability to work in a fast-paced environment

    • Physical Requirements :

  • Prolonged period of sitting and standing throughout each shift
  • Must be able to lift up to 15 pounds at a time.
  • Full-time : must be willing to work a flexible schedule based on the needs of the store
  • (to include opening / closing and Saturday shifts)
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    Community Coordinator • Huntsville, AL

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