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Collections Representative (Detroit)
Collections Representative (Detroit)Strategic Staffing Solutions • Detroit, MI, United States
Collections Representative (Detroit)

Collections Representative (Detroit)

Strategic Staffing Solutions • Detroit, MI, United States
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Collections Representative

Detroit, MI (Hybrid; 3 days onsite / 2 days remote)

W2 Contract 12+ Months

Hours : M-F 8am - 5pm

Pay Rate : $21 / HR

Qualifications :

  • High School diploma or equivalent
  • Minimum of 3 years of customer contact experience
  • Proficiency in corporate applications and data tools :
  • SAP, Teams, Outlook, Accurint, Experian, Excel, Word
  • Available for shift assignments
  • Successful completion of required training and assessments
  • Strong math aptitude
  • Effective negotiation and organizational skills

Key Accountabilities :

  • Investigate, analyze, and resolve collection-related inquiries for residential and non-energy accounts.
  • Handle customer transactions including, but not limited to : Bill inquiries, past due balances, and balance transfers
  • Payment processing in compliance with PCI guidelines
  • Service turn-ons, disconnects, restores, and security deposits
  • Payment arrangements, refunds, and late fee adjustments
  • Service requests and restoration activities
  • Update account information using customer input, internal tools (e.g., Collection Agent Assist Tool and Cloud for Customer C4C), and interdepartmental communications.
  • Attend Customer Resource Fairs and refer eligible customers to available resources and state low-income programs.
  • Ensure compliance with MPSC Billing Practice Rules, Fair Debt Collection Practices Act, and other statutory regulations.
  • Communicate professionally and courteously with customers, applying conflict resolution skills to resolve account issues.
  • Identify and refer accounts involving : Name switching, occupancy verification, high-risk flags
  • ID fraud, theft, probate, legal collections
  • Collection agencies, bankruptcy, and special handling
  • Verify customer identity before disclosing account information
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    Collection Representative • Detroit, MI, United States

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