Collections Representative (Detroit)Strategic Staffing Solutions • Detroit, MI, United States
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Collections Representative (Detroit)
Strategic Staffing Solutions • Detroit, MI, United States
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job_description.job_card.job_descriptionInvestigate, analyze, and resolve collection-related inquiries for residential and non-energy accounts. Handle customer transactions including, but not limited to : Bill inquiries, past due balances, and balance transfers Payment processing in compliance with PCI guidelines Service turn-ons, disconnects, restores, and security deposits Payment arrangements, refunds, and late fee adjustments Service requests and restoration activities Update account information using customer input, internal tools (e.g., Collection Agent Assist Tool and Cloud for Customer C4C), and interdepartmental communications. Attend Customer Resource Fairs and refer eligible customers to available resources and state low-income programs. Ensure compliance with MPSC Billing Practice Rules, Fair Debt Collection Practices Act, and other statutory regulations. Communicate professionally and courteously with customers, applying conflict resolution skills to resolve account issues. Identify and refer accounts involving : Name switching, occupancy verification, high-risk flags ID fraud, theft, probate, legal collections Collection agencies, bankruptcy, and special handling Verify customer identity before disclosing account information
Collections Representative
Detroit, MI (Hybrid; 3 days onsite / 2 days remote)
W2 Contract 12+ Months
Hours : M-F 8am - 5pm
Pay Rate : $21 / HR
Qualifications :
- High School diploma or equivalent
- Minimum of 3 years of customer contact experience
- Proficiency in corporate applications and data tools :
- SAP, Teams, Outlook, Accurint, Experian, Excel, Word
- Available for shift assignments
- Successful completion of required training and assessments
- Strong math aptitude
- Effective negotiation and organizational skills
Key Accountabilities :
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Collection Representative • Detroit, MI, United States
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