Customer Service Trainer

Job Description

We are seeking a Customer Service Trainer to join our growing team in Philadelphia. The ideal candidate will design implement and deliver training programs that enhance the quality and effectiveness of our customer service teams. You will play a key role in shaping our service culture ensuring that every client interaction reflects professionalism empathy and efficiency.

Responsibilities

Develop and deliver engaging training sessions for new and existing customer service representatives.

Evaluate training needs through performance data feedback and observation.

Create instructional materials guides and resources tailored to team objectives.

Coach employees individually and in groups to improve communication product knowledge and service delivery.

Collaborate with management to align training strategies with company goals and client expectations.

Assess training effectiveness and continuously enhance program content and methods.

Qualifications : Qualifications

Bachelors degree in Business Communication or a related field (or equivalent experience).

Minimum of 2 years of experience in customer service training coaching or team leadership.

Strong presentation communication and interpersonal skills.

Ability to motivate and inspire others to deliver outstanding results.

Proven ability to analyze performance metrics and implement effective training strategies.

Excellent organizational and time management abilities.

Additional Information :

Benefits

Competitive salary ($55000 - $59000 annually).

Opportunities for professional growth and career advancement.

Supportive and collaborative work environment.

Comprehensive training and development programs.

Health and wellness initiatives.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1