Technical Services Coordinator

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Eurofins Electronical & Electronics NA LLC is the global service leader for product safety approvals and regulatory certification of electrical products — With facilities, accreditations, and 60 years of experience to get your products approved and to market faster. We are qualified to NRTL certify products in over 200 UL Standard categories and can test up to an additional 230+ standards for the U.S. market. For Canada, we maintain a wide scope of SCC accreditations and also offer expert third-party testing to almost any product safety standard for the European Union or Asia Pacific.

Save time and money by bundling our services. Eurofins MET Labs is the preferred one-stop shop for EMC, environmental, and safety testing and certification. Eurofins E&E North America’s accredited categories include consumer products, information technology, and telecommunications products including NEBS equipment, medical devices, and equipment designed for hazardous locations.

This is both a technical and client-facing role that would suit someone who is currently working for an equipment manufacturer in a product design capacity or working for a certification body or test laboratory; and who is enthusiastic, pragmatic, and thorough and who enjoys being part of a small, growing team. Experience is preferred at this stage, but we are also willing to discuss other roles and opportunities with newly qualified candidates. As the Baltimore Technical Services Coordinator (TSC), you will be responsible for the coordination and execution of test activities at the laboratory level and collaborate with onsite / offsite laboratories in support of inter company projects.

Project Coordinator Responsibilities :

• Become a liaison between Customer and Eurofins for all aspects of each assigned project. In doing so, the project coordinator should be proactive in creating 'win-win' situations and minimizing unnecessary back and forth between the customer and the lab.
• Work with Laboratory Manager(s) and Sales (as applicable) to develop creative scheduling strategies to fit the customer’s needs and to ensure that any obstacles to project completion are removed quickly and efficiently.
• Intercompany and subcontract project coordination (including a weekly call, correspondence, PO issuance and invoice reconciliation).
• Organize and lead project kick off calls, including taking meeting notes and dispersing to all attendees
• Responsible for monitoring and maintaining all aspects of client satisfaction and maintaining optimum scheduling of testing facilities.
• Manage the full scope of client projects once a signed proposal or order is received by Sales to ensure that client requirements are met in a timely manner.
• Communicate project status to clients and manage expectations during the project period.
• Maintain ongoing communication with the Lab & Sales teams to ensure that all client issues are understood and addressed in a timely manner.
• Maintain & update METrak in accordance with formal training.
• Bring closure to all assigned jobs that have been inactive for greater than 3 months.
• Reports / Closures : Every 2 weeks, run a report of all jobs that are On Hold, Awaiting Start, Failing, etc. and follow up with the customer to get an update on a start / return date to bring projects to closure.
• Solicit feedback from each assigned customer during and after each job.
• Toggle for Billing jobs that the engineers provide and update direct report of progress
• Reception (Front Desk) and shipping / receiving duties, as needed.
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained in order to perform such duties.

Test Technician Responsibilities :

Reporting :

General Manager / Business Unit Manager

Qualifications

Physical Demands :

This is a high-profile position that requires corporate and site level interactions.  This position requires excellent organizational and interpersonal skills.  The candidate must be able to work well and communicate effectively with all levels of management and staff as a team member and be able to work independently with minimal supervision.  Must perform well under pressure in a fast-paced environment.

Additional Information

Schedule :

What we offer :

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.