Desktop Support SpecialistNextGen | GTA: A Kelly Telecom Company • Austin, TX, United States
Desktop Support Specialist
NextGen | GTA : A Kelly Telecom Company • Austin, TX, United States
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job_description.job_card.job_descriptionResponsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking. Provides call taking and site specific support Provides maintenance and support on legacy products Installs and maintains PCs and associated software, networks, servers and peripherals High level of expertise in PC operating systems i.e. Microsoft / Linux / Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products. Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes (IMACs) as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up Ensures customer satisfaction by advising customers on preventative maintenance Maintains a functional understanding of company service solutions May lead and direct the work of others May have Project Management responsibilities for smaller less complex projects Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS MCP, MCDST, and / or MCSE Certification desired but not required. HP, Dell, Toshiba, and IBM certifications strongly preferred Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops. Experience in troubleshooting software and hardware problems Knowledgeable in servers, storage systems, Microsoft / Linux / Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability Ability to test and certify PC, networks, servers and software applications and associated peripherals Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements Excellent analytical and communication skills (verbal, written and interpersonal) Ability to work and plan tasks independently, tolerance for stress Quality oriented with attention to Detail
Requirements :
- 8+ years of experience required.
- Windows 10 Windows 11 knowledge.
- Needs to be proficient with Mac OS system and Apple Devices.
- InTune and Jant - must be proficient with navigating those applications.
- Azure - ability to navigate and understand logs.
- Basic network troubleshooting skills.
- Understanding of MS TEAMS AudioVisual issues.
- Basic networking skills needed.
Description :
Preferred Skills :
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