Technical LeadTata Consultancy Services • Worcester, MA
Technical Lead
Tata Consultancy Services • Worcester, MA
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job_description.job_card.job_descriptionExperience in End User Computing.-Managing and Supporting Windows 7 / Windows 10 Troubleshooting, Application Troubleshooting, iMac activities, Hardware Support. -Responsible to independently manage the site location assigned, provide remote support. -Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc., -Has knowledge to work with tools such as Remote Management, SCCM Remedy / Service Now to execute day to day activities -Execute IMAC and Break fix activities within SLA’s and as per customer satisfaction -Support data back and transfer activities for user during Break fix, migration and refresh with utmost care and accuracy -Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions -Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization -Good Customer / Vendor handling skills.
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Technical Lead • Worcester, MA
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