CRM Business Analyst

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq : AEIS) is a global leader in the design and manufacturing of highly engineered precision power conversion measurement and control solutions for mission-critical applications and solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment industrial manufacturing telecommunications data center computing and healthcare. Advanced Energy has devoted four decades to serving its global customers and is headquartered in Denver Colorado.

POSITION SUMMARY :

We are seeking a CRM Business Analyst to lead the design and optimization of CRM-based workflows and enhancements that improve operational efficiency and user experience across our global organization. This role will work closely with our Salesforce Development team as well as cross-functional teams including but not limited to Sales Marketing Product Management and Customer Service. The ideal candidate will have a strong understanding of complex business processes in a multinational B2B enterprise environment and will proactively identify opportunities to integrate external systems and workflows into our CRM platform to promote collaboration and elevate customer service. Experience with Salesforce ERP systems such as SAP and Oracle and a background in Business Administration IT or related fields is essential. Previous experience in Sales or Sales Operations is a strong plus as is proficiency in Salesforce reporting and analytics tools to support data-driven decision-making.

RESPONSIBILITIES :

• Champion the use of Salesforce as asales enablement platform. Strive to leverage CRM capabilities to improve response times enhance collaboration and empower frontline teams to deliver an exceptional customer experience.
• Partner with stakeholders todefine business needsand translate them into CRM workflow enhancements and process improvements.
• Conductprocess analysisto identify inefficiencies and recommend scalable solutions within the CRM system.
• Collaborate with cross-functional teams tointegrate external workflows(e.g. from SAP Oracle IBP Model N PowerApps) into Salesforce to improve collaboration and customer experience.
• Document and maintainbusiness requirements process maps and functional specifications.
• Supportchange managementand user adoption by providing training documentation and ongoing support while leveraging Salesforce Knowledge base to support the creation distribution and maintenance of internal training materials.
• LeverageSalesforce reporting and analytics toolsto monitor CRM usage identify trends and drive continuous improvement.
• Ensure all CRM workflows and processes comply with corporate standards including information security data governance and regulatory requirements.
• Identify key stakeholders and design workflows using DOA (Delegation of Authority) swim lane diagrams and RACI models to reflect and improve business processes across Sales Service and Sales Support functions with a focus on sales enablement and customer experience.

WORK ENVIRONMENT :

EXPERIENCE : Essential :

Desirable :

EDUCATION : Essential :

Desired :

COMPENSATION :

As required by multiple state pay transparency laws Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including but not limited to skill set level of experience and specific office location. The range of starting pay for this role is $85000.00 to $105000.00 per year.

BENEFITS :

As part of our total rewards philosophy we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented highly engaged compensation programs are focused on equitable fair pay practices including market-based base pay an annual pay-for-performance incentive plan for eligible positions and a discounted Employee Stock Purchase Plan.

In addition to our competitive compensation practices we offer a strong benefits package in each of the countries in which we the U.S. we offer a rich benefits package that includes :

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability and / or veteran status.

Advanced Energy is also committed to providing reasonable accommodations in our job application process / procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application please reach out to

Applications will be accepted through October 31st 2025 unless the position is filled prior to this date. The company reserves the right to review applications at any point after they are submitted.

U.S. work authorization is required for this role. We are unable to offer sponsorship for work visas for this position.

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 85000 - 105000