Home Equity Servicing Specialist

Job Description

Training Hours & Location

Hours : Monday – Friday 8 : 00am – 5 : 00pm ET

Location : 100% on-site at the Tiedeman office for the 1st 30 days, at a minimum

Regular Hours & Location

Hours : Monday- Friday from 8am-5pm ET

Location : Hybrid after training, requiring 2 days per week in-office

Position Summary

Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational, and / or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues, and contributing to workflow / process changes and redesigns.

Individuals in this position should have a strong understanding of consumer products and the department processes.

MSP experience is required.

Essential Job Functions :

• This role covers a broad range of responsibilities and duties.
• With little to no instruction, performs complex functions, completes tasks that can be complicated, and works reports.
• Performs a thorough review of existing procedures to ensure they are accurate.
• Collaborates with other Senior Specialists and the Workflow Coordinator to create new procedures.
• Performs Quality Verification on teammates work.
• Identifies and resolves issues that do not have established guidelines.
• Research and respond to complaints.
• Contributes to workflow process change and redesign.
• Responsible for performing an analysis of current team reports, looking for efficiencies.
• Maintains knowledge of all team functions - Is fully proficient in performing them and works under limited to no supervision.
• Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and teammates.
• Other duties as assigned.

Qualifications :

Competencies / Skills :

About KeyBank :

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.