Talent.com
E-Commerce Customer Service & Web Operations Lead
E-Commerce Customer Service & Web Operations LeadMidwest Shoe Merchants • Brookfield, WI, USA
E-Commerce Customer Service & Web Operations Lead

E-Commerce Customer Service & Web Operations Lead

Midwest Shoe Merchants • Brookfield, WI, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

We're looking for a full-time E-Commerce Customer Service & Web Operations Lead to support and grow our online business from our Brookfield, Wisconsin locations. If you love helping customers, improving digital experiences, and keeping online operations running smoothly, this is the role where you'll shine.

This position blends standout customer service with hands-on website work. Most of your day will be spent supporting customers through email, phone, and live chat while updating product pages, maintaining accurate site content, and helping merchandise and optimize our online storefront. You'll bring ideas, solve problems, and help elevate our digital presence. And while most of your work is customer and web-focused, you'll also assist with light fulfillment tasks such as shipping orders and processing returns, ensuring every package reflects the same comfort, style, and expert service we deliver in every interaction.

What the Role Looks Like

Customer Service

You'll be a friendly, solution-focused point of contact for our online customers. You will :

  • Respond to messages via email, phone, and live chat
  • Assist with questions about orders, shipping, returns, and exchanges
  • Troubleshoot issues, offer clear solutions, and follow through to resolution
  • Represent our mission of delivering exceptional fit, comfort, and service

Every conversation is an opportunity to build trust and deliver an outstanding customer experience.

Website Work

You'll also join the team, keeping our website fresh, accurate, and easy to shop. Your work will include :

  • Updating product pages, images, descriptions, and categories
  • Supporting digital merchandising through better organization and product visibility
  • Identifying opportunities to streamline and elevate the online experience
  • Partnering with the Marketing team to execute promotions, update homepage content, and support the growth of our e-commerce business

    • This is a hands-on digital role. Your attention to detail and eye for improvement will directly shape how customers experience our brand online.

    Fulfillment & Operations

    While fulfillment is a smaller part of the role, your support keeps operations running smoothly when needed. You'll :

  • Process and pack online orders with care
  • Inspect returns, update systems, and restock items
  • Keep the backroom organized and assist with basic inventory tasks

    • How You Work

    No matter the task, you model the Midwest Shoe Merchants pillars :

  • You Never Settle - you seek accuracy, efficiency, and continuous improvement
  • You Elevate Relationships - you support your team and treat every customer with care
  • You Make an Impact - you understand that each package and conversation matters

    • What We Offer

    Pay & Schedule

  • $20–$22 per hour , based on experience
  • Full-time, 40 hours per week
  • Monday–Friday , day shift only
  • No evenings, overnights, or major holidays

    • Benefits

  • Health, dental, vision, and pet insurance
  • 401(k) plan
  • Paid holidays and paid time off
  • Generous employee discount on high-quality footwear

    • What You Bring

    Required

  • Bachelor's Degree in Computer Science, Web Design, E-Commerce, Customer Service, or relevant experience (preferred)
  • 2–3 years of experience in :
  • E-commerce
  • Shopify
  • SEO / Website development

    • Desired

  • Detail-oriented, organized, and task-driven
  • Friendly, compassionate, and clear in communication
  • Comfortable juggling multiple responsibilities throughout the day
  • A collaborative teammate with a "How can I help?" mindset

    • Physical Requirements

  • Lift and carry 25–40 lbs
  • Stand for extended periods
  • Bend, reach, and use step stools or ladders
  • Work in a fast-paced backroom and fulfillment environment

    • About Midwest Shoe Merchants

    We're a third-generation, family-owned company with seven brick-and-mortar locations across four brands-Stan's Shoes, Goodmiles Running Company, Vionic Store Milwaukee, and Waxberg's Walk Shoppe. For 75 years, we've built our reputation on exceptional fit, great service, and deep community values.

    Ready to Join the Team?

    If you're looking for a meaningful role where you can deepen your digital skills, support a strong team, and help shape a growing e-commerce business, we'd love to meet you.

    Apply today-our mobile-friendly application takes just minutes.

    serp_jobs.job_alerts.create_a_job

    Customer Service Lead • Brookfield, WI, USA

    Job_description.internal_linking.related_jobs
    Operations Manager

    Operations Manager

    CVS Health • Milwaukee, WI, US
    serp_jobs.job_card.full_time
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Milwaukee, WI, US
    serp_jobs.job_card.full_time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Licensed Healthcare Team Lead

    Seasonal Licensed Healthcare Team Lead

    TTEC • Milwaukee, Wisconsin, United States
    serp_jobs.job_card.full_time
    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.Our purpose, team, and company culture are amazing and our Great Place to Work® certification...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Lead - Part-Time

    Customer Service Lead - Part-Time

    Burlington Stores • Milwaukee, WI, US
    serp_jobs.job_card.part_time
    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!.As the P...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Leader, Claims Transformation - IntelliScript (Remote)

    Senior Leader, Claims Transformation - IntelliScript (Remote)

    Milliman • Brookfield, WI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Senior Leader, Claims Transformation - IntelliScript (Remote).Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Lead CloudOps Engineer

    Lead CloudOps Engineer

    C the Signs • Milwaukee, WI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are looking for a hands-on Lead CloudOps Engineer to oversee the reliability, scalability, automation, and day-to-day operations of our GCP-based cloud platform. You will drive infrastructure aut...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Travel CT Tech - $2,402 per week in Pleasant Prairie, WI

    Travel CT Tech - $2,402 per week in Pleasant Prairie, WI

    AlliedTravelCareers • Pleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Pleasant Prairie, Wisconsin, 53158!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager of Web and Digital Experience

    Manager of Web and Digital Experience

    Mount Mary University • Milwaukee, WI, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Mount Mary University is looking for someone using both sides of their brain.We need a webmaster just as comfortable with the IT elements (coding, technical layout, etc. This is your chance to combi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    50575144229 - Operations Manager

    50575144229 - Operations Manager

    Activate Talent • Milwaukee, WI, US
    serp_jobs.job_card.full_time
    We are a fast-growing social commerce agency helping eCommerce brands scale through TikTok Shop.We specialize in backend operations, order fulfillment, media buying, and creative execution to deliv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Care Representative - 2nd Shift

    Customer Care Representative - 2nd Shift

    Associated Bank - Corp • Hales Corners, WI, United States
    serp_jobs.job_card.full_time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Engineering Tech Lead - Marketing Technology Operations

    Engineering Tech Lead - Marketing Technology Operations

    Delta Defense • West Bend, Wisconsin, United States, 53095
    serp_jobs.job_card.full_time
    Applicants must be authorized to work for ANY employer in the U.We are unable to sponsor or take over sponsorship of an employment Visa at this time. Work for Delta Defense, the private company that...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Team Leader, Remote Operations Center

    Team Leader, Remote Operations Center

    Wisconsin Staffing • Menomonee Falls, WI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Team Leader, Remote Operations Center.This role is based at our Corporate Office in Menomonee Falls, WI.As Team Leader, Remote Operations Center, you will lead the Remote Operations Center (ROC) an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Shift Lead

    Shift Lead

    Veterans Staffing • Franklin, WI, US
    serp_jobs.job_card.full_time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Manager Business Development (Remote)

    Senior Manager Business Development (Remote)

    Leonardo DRS • Menomonee Falls, WI, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U. Navy and navies around the w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel CT Tech - $2722 / Week

    Travel CT Tech - $2722 / Week

    Cynet Health • Pleasant Prairie, WI, US
    serp_jobs.job_card.full_time
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Pleasant Prairie, WI.Shift : 3x12 hr days Start Date : 12 / 15 / 2025 Duration : 13 weeks Pay : $2722 / Week.Ranked #5 Be...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Milwaukee, WI, United States
    serp_jobs.job_card.full_time
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Specialist, Customer Success

    Specialist, Customer Success

    Global Industrial • Milwaukee, WI, US
    serp_jobs.job_card.full_time
    For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one mil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Team Lead

    Team Lead

    Tempur Sealy • Brookfield, WI, United States
    serp_jobs.job_card.full_time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted