Technical Account Specialist

Position Overview

Autodesk Water Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships, you might be just who we need to help develop and drive our Customer Success Plans. We are looking for a professional with primarily drainage design plus storm / sewer / flood (SSF) modeling experience, supporting a broad range of technologies in small- and large-scale enterprise environments.

This person will work closely with major accounts across AMER. You will join the Emerging Business Customer Success (EBCS) organization – a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering proactive support and professional, customized product content and services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.

Responsibilities

Innovating, developing, and delivering packaged service offerings to increase customer success and new product adoption

Develop and Deliver Expert Coaching to Autodesk Water customers

Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans

Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans

Technical assistance and recommendations for customers based on data analytics

Taking a problem management approach, find opportunities for improvement initiatives

Minimum Qualifications

Technical :

Bachelor’s degree in Civil Engineering or related

8+ years of experience in Drainage Design plus Storm / Sewer / Flood Analysis experience

Expert knowledge of InfoDrainage or StormCAD

Advanced knowledge of Civil 3D and SSA

Additional knowledge of InfoWorks ICM

An acumen for identifying opportunities that will make a big impact on customer adoption

Able to manage several projects at a time, setting the right priorities

Proven ability to be flexible and learn quickly in a fast-paced environment

Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

Enthusiasm and passion for technology and innovation

Strong troubleshooting and analytical skills

Soft Skills :

Demonstrated ability to build and maintain strong relationships at all levels

Must be flexible, decisive, self-motivated and proactive

Comfortable with ambiguity and working through change while driving results

Excellent team player, enjoys supporting and interacting with other members of a global, shared responsibility team

Preferred Qualifications

Fluency in English, additional languages are a plus

Knowledge of the water industry in AMER

Technical consulting experience and / or technical project delivery experience with large, demanding customers

Learn More

About Autodesk

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Benefits

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Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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