Technical Account Manager

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for leading our clients through the strategic and technical aspects of their IT transformation journey and helping them to successfully adopt our services. The TAM develops close relationships with Managed Services clients in order to understand their business needs, operational and technical challenges, and utilizes their technical skillset and understanding to help clients achieve the greatest value from our services.

Summary of Essential Job Functions

• Acts as a customer advocate and single point of contact for all technical inquiries related to our services.
• Is results driven and customer focused; "Get things done - Make things happen".
• Establishes relationships with a named client-base and gains a deep understanding of their business needs and technical solution requirements.
• Develops IT Strategy by learning about the client's business and advising the client on the technologies that can best support their business objectives.
• Conducts technology research and analyzes all factors to determine if the considered technology solutions are fully aligned with strategic, compliance (HIPAA, FFIEC, SOX etc.), operational priorities and business objectives.
• Performs risk analysis to help clients understand their current IT maturity level and identify gaps or shortcomings in their overall IT and security posture.
• Acts as the technical advisor during Quarterly Business Reviews, fully understands and promotes the value and direction of Managed Services.
• Assists Service Account Managers with technical reporting and technical client conversations.
• Acts as a technical liaison and escalation point between the AHEAD organization and the client.
• Creates, reviews, and maintains technical documentation and ensures information is available and accessible to all Managed Services support and engineering teams.
• Assists Client Directors with formal planning and budgeting for clients, as well as contract management and project planning
• Identifies up and cross-selling opportunities to promote further expansion of Managed Services in existing accounts.
• Focus on integration, automation, and optimization to find technical solutions that will increase efficiency and productivity.
• Becomes a strategic player to promote customer satisfaction and client retention.

Experience / Certifications :

Required Skills :

Education :

Why AHEAD :

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include :

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.