Patient Care Coordinator (Dental)

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

We are seeking an experienced and personable Dental Patient Care Coordinator to join our high-tech, patient-focused dental team. The right candidate will play a key role in ensuring patients fully understand their treatment options, financial obligations, and scheduling needs while maintaining accuracy and professionalism across all front-office operations.

Primary Responsibilities

• Verify dental insurance benefits and accurately enter coverage details into the practice management system.
• Present treatment plans clearly and confidently, including explanation of coverage, copays, and out-of-pocket costs.
• Collect and post patient payments (copays, balances, deposits) at time of service.
• Schedule and confirm patient appointments to maintain an efficient, productive schedule.
• Manage financial arrangements, pre-authorizations, and payment plans in coordination with the Office Manager.
• Communicate effectively with the clinical team to ensure seamless patient flow and accurate documentation.
• Maintain excellent customer service by greeting patients warmly, answering calls, and resolving inquiries professionally.
• Uphold confidentiality and HIPAA compliance in all patient interactions.

Software Used

• Dentrix Ascend (practice management and charting)
• iTero Lumina Pro (scanning integration and treatment visualization)
• Fastmill

Ideal Candidate :

• Minimum 2 years of dental front office or treatment coordinator experience .
• Proficient with dental insurance verification and explanation of benefits.
• Strong communication and interpersonal skills with a patient-first approach.
• Confident presenting treatment and discussing finances with patients.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Team player who demonstrates professionalism, reliability, and initiative.
• Familiarity with PPO plans and membership plans preferred.
• Positive friendly attitude
• Bilingual in Spanish / English is a plus

Compensation & Benefits

• Competitive hourly pay commensurate with experience
• Paid holidays and PTO
• Dental benefits for employee
• 401(k) with employer contribution
• Medical
• Continuing education and professional development opportunities
• Supportive, modern, and patient-centered work environment