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Store Manager II Hammonton
Store Manager II HammontonTD Bank • Hammonton, New Jersey, USA
Store Manager II Hammonton

Store Manager II Hammonton

TD Bank • Hammonton, New Jersey, USA
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Work Location :

Hammonton New Jersey United States of America

Hours : 40

Pay Details : $91000 - $136240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business :

Personal & Commercial Banking

Job Description :

The Store Manager II develops leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits loans fees and expenses. Leads coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Depth & Scope :

  • Provides people management leadership by hiring the best talent setting goals developing staff managingemployee performance and compensation decisions promoting teamwork and handling any / all disciplinary actions asrequired
  • Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
  • Oversees and leads a medium and / or complex and / or Denovo Store while growing talent developing skills and capabilities to achieve career goals support project / initiative success and achieve business results
  • Accountable for achieving both Store and individual performance metrics
  • Ability to manage multiple store locations and / or a diverse and complex customer base if required
  • Acts as peer mentor to developing store managers
  • Requires deep expert knowledge of the business banking and bank operations
  • Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported advanced knowledge in identifying tracking and resolving gaps
  • Provides coaching mentorship and guidance to others within area of expertise
  • Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss / reputational)
  • Acts as the highest point of escalation / contact within the store for issues raised from customers other internal groups and / or partners
  • Originates loan applications handles Conditions of Lending and conducts loan closings
  • Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience :

  • Undergraduate degree or equivalent experience
  • 4 years related experience required (retail customer service and / or financial services industries) supervisory leadership and coaching experience required
  • 4 years experience of proven business development skills including ability to conceptualize and implement strategies
  • 4 years of proven leadership and coaching experience required
  • Small Business and Consumer lending experience required
  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security
  • Proven ability to manage competing priorities strategically aligning efforts and activities to meet Store goals and objectives
  • Strong financial analysis skills
  • Strong presentation analytical interpersonal and collaborative skills with all levels of internal and external customers
  • Excellent verbal and written communication skills
  • Demonstrated ability to lead and motivate team members
  • Proficient with Microsoft Office suite
  • Notary License (preferred)
  • Customer Accountabilities :

  • Manages the service and advice team promoting a positive customer and colleague experience
  • Leads coaches and develops a team of service and advice colleagues on services product and sales informational conversations and / or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
  • Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
  • Actively promotes the Banks presence / brand within the community through participation and leadership in community business groups initiatives fundraisers etc.
  • Builds relationships by promoting a client / customer centered organization and proactively addresses customer needs
  • Contributes to the execution and achievement of the team and the stores service customer experience targets by coaching / modeling appropriate attributes and behaviors; leads the store in the execution of advice plan / objectives
  • Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
  • Ensures overall colleague scheduling is optimal to meet customer demands
  • Provides ownership / oversight of complex daily operational / administrative duties
  • Shareholder Accountabilities :

  • Creates store-specific strategies to grow the business
  • Uses reporting to identify opportunities to acquire and deepen customer relationships to d rive deposits investment and loan growth
  • Partners with Specialists to grow and advise new and existing customers
  • Works with partners including Small Business Commercial Consumer Lending and Wealth to grow the Store Portfolio
  • Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
  • Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
  • Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
  • Identifies and develops relationships with Personal Small Business and Center and Influence (COIs) to generate demand for TD products and services
  • Achieves business objective for Operational Excellence
  • Ensures necessary due diligence to support the accuracy of all customer transactions / activities
  • Follows and ensures colleagues understand and apply bank operating policies and procedures
  • Protects the interests of the organization identifies and manages risks and escalates non-standard high risk transactions / activities as necessary
  • Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts
  • Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite
  • Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market support referrals across business lines through ongoing training and coaching to store colleagues
  • Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers demonstrating cohesive partnership for business planning and community involvement
  • Employee / Team Accountabilities :

  • Leads coaches and develops store teammates to create a consistent legendary customer experience
  • Coaches teammates to provide the best advice to potential and existing TD Bank customers
  • Responsible for management of the overall team providing both leadership and guidance
  • Sets targets and objectives for the team and holds the team accountable to deliver results and objectives
  • Grows team expertise to align with business / enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
  • Leads a high performing team; provides on-going feedback and performance reviews coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues
  • Leads the process of setting performance objectives for the team; tracks monitors and effectively addresses and / or rewards performance in a timely manner
  • Ensures colleagues are in compliance with all human resources policies procedures and guidelines of conduct and escalates to the appropriate partners to manage colleague risk
  • Shares knowledge information skills and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
  • Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
  • Recruits for all hires to ensure a highly diverse qualified workforce to achieve business objectives
  • Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
  • Acts as a brand ambassador for your business area / function and the bank both internally and / or externally
  • Colleagues at the highest levels may be responsible for acting as a leader in the Market and / or Region for change management performance measures / management and talent pipeline development
  • OCC Language :

  • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36 and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007.
  • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36.
  • Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007.
  • Satisfactory results on a criminal background check and a credit report check and statements / certification from job applicant regarding administrative civil and / or criminal findings by any government agency / authority are required by federal law for this position.
  • Physical Requirements :

    Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

    Domestic Travel Occasional

    International Travel Never

    Performing sedentary work Continuous

    Performing multiple tasks Continuous

    Operating standard office equipment - Continuous

    Responding quickly to sounds Continuous

    Sitting Frequent

    Standing Frequent

    Walking Frequent

    Moving safely in confined spaces Occasional

    Lifting / Carrying (under 25 lbs.) Occasional

    Lifting / Carrying (over 25 lbs.) Occasional

    Squatting Occasional

    Bending Occasional

    Kneeling Occasional

    Crawling Occasional

    Climbing Occasional

    Reaching overhead Occasional

    Reaching forward Occasional

    Pushing Occasional

    Pulling Occasional

    Twisting Occasional

    Concentrating for long periods of time Continuous

    Applying common sense to deal with problems involving standardized situations Continuous

    Reading writing and comprehending instructions Continuous

    Adding subtracting multiplying and dividing Continuous

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

    Who We Are :

    TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

    TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g. eligibility for cash and / or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

    Additional Information :

    Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development

    If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

    Interview Process

    Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

    If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.

    Required Experience :

    Manager

    Key Skills

    Cost Accounting,ASP.NET,ABAP,Field Sales,Jni,Inventory

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 91000 - 136240

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