Senior Operations Manager

Senior Operations Manager

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countrieshelping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentumbacked by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five yearsyou'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

We are looking for a dynamic Senior Operations Manager to drive operational excellence across our organization. This role is central to scaling our business by enhancing efficiency, mitigating risk, and ensuring our operational frameworks can support rapid growth.

You will act as a key partner and influencer to cross-functional teams, leading initiatives to automate processes, improve customer outcomes, and implement robust controls. As a leader within the operations team, you will manage day-to-day workflows while executing strategic projects that have a direct impact on our go-to-market success. This position is ideal for a data-driven, hands-on leader with a bias for action and a proven track record of thriving in fast-paced environments like Tech or FinTech.

Key Responsibilities

Operational Excellence & Automation

• Manage and optimize day-to-day operational workflows, identifying and eliminating bottlenecks to improve efficiency.
• Drive automation initiatives to reduce manual processes, improve accuracy, and increase speed across the organization.
• Lead and influence cross-functional partnerships with product, engineering, and other cross-functional teams to streamline tools and processes for both internal teams and customers.
• Expand and improve self-service options for customers to reduce dependency on manual support and enhance user experience.

Risk Management & Compliance

Performance Monitoring & Customer-Centric Improvement

Strategic Initiatives & Go-to-Market Support

Key Qualifications

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.