Patient & Client Care Coordinator

Job Description

Job description

Job Summary

We are a busy animal hospital looking to recruit additional staff! Ideal candidate must be a team player, have excellent customer service and communication skills, be self-motivated, have a desire to learn about the veterinary medical profession, and love animals!

The Patient Care Coordinator is responsible for providing excellent customer service and operating an efficient front desk. The Patient Care Coordinator performs administrative and various general procedures associated with routine patient encounters including operating a multi-line phone system and entering information into an electronic medical record. The Patient Care Coordinator maintains a positive relationship with clients and patients, other visitors, and fellow employees. This is a part-time position which will include Saturdays. Must be available flexible hours through the week and be eager to learn and relay information about veterinary medicine in a professional capacity.

Responsibilities and Duties

Upholding our standards of care and customer service while also :

• Answering phone calls
• Scheduling appointments and managing the appointment scheduler
• Assisting veterinarians
• Filling medications, prescription diets (up to 35 lbs), and other products / items as requested
• Communicating effectively with clients in various types of situations
• Using the computer / various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk / reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed (modified during COVID to provide Curbside Care)

Qualifications and Skills

IDEAL CANDIDATE

Our ideal candidate will embrace our high standards of customer service and veterinary care. Patient Care Coordinators play a pivotal role in our practice and are the first and last contact for our clients. He or she must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow. Experience in a veterinary hospital (with knowledge of veterinary medical terminology and procedures) or with customer service is ideal.

REQUIREMENTS

Education equivalent to the completion of the 12th grade or higher as well as the ability to type 45 words per minute or more. This is a physical job which will require the ability to lift 30+ lbs . We are a fast-paced animal hospital, multi-tasking is essential. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week . If you are interested in the veterinary field, this is an excellent opportunity to learn. We promote continuing education and offer several opportunities such as online classes, conference attendance, and in-house training. We are very selective with who we bring on to our team and have a multi-step hiring process. Additionally, potential employees must pass a routine background check and drug screen .

Benefits

FULL-TIME OPPORTUNITY INCLUDES :

Job Type : Part-time

Pay : $16.00 - $18.00 per hour

Expected hours : 20 - 30 per week

Schedule :

Application Question(s) :

Education :

Experience :

Work Location : In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.