Sportsbook Ticket Writer (Part Time)

About the Role Sportsbook Writer key responsibilities are to provide high quality customer service while writing fast and accurate sports wagers. Follow all rules and regulations, policy and procedures and to maintain a cash drawer with accuracy.

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
• Maintain a cash bank for his / her shift, responsible for accepting payment and making correct change when necessary
• Stock sportsbook Writer / Cashier's stations with adequate supplies; keeps all stations neat and clean
• Write Sports tickets in an accurate and timely manner
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Explain wagering rules, including betting lines and odds, and procedures to guests
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
• Greet guests in a positive, friendly manner
• Create and enter player tracking cards
• Ensure the protection of customer’s rewards and adherence to credit lines
• Notify management of escalated or prevalent guest issues / concerns and any apparent suspicious activity
• Perform other job-related duties as requested
• Must be able to stand or sit and operate computers and other technological devices for extended periods of time
• Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
• Minimum six months of cash-handling experience
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms
• At least 18 years old
• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills
• Basic computer and reservation software skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
• Possess intrapersonal skills to deal effectively with all business contacts
• Must be able to communicate effectively in English, both oral and written forms

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars :

As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!