Associate Director, Assisted Living and Memory SupportSun Health • Surprise, AZ, USA
Associate Director, Assisted Living and Memory Support
Sun Health • Surprise, AZ, USA
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job_description.job_card.job_descriptionSupport day-to-day operations across communities, ensuring consistent delivery of resident-centered services. Oversee non-clinical aspects of admissions, move-ins, documentation completeness, and family onboarding. Assist with staffing oversight, including reviewing trends, coordinating coverage solutions, and supporting scheduling processes. Coach, mentor, and support care teams in customer service, teamwork, and adherence to Sun Health values. Participate in onboarding, evaluations, and performance feedback in collaboration with the Senior Director. Promote a positive culture grounded in resident dignity, service excellence, and trauma-informed dementia care practices. Conduct or oversee operational audits, including environmental safety rounds and customer experience evaluations. Support preparation for surveys and internal audits, ensuring non-clinical documentation and processes are complete and compliant. Collect, track, and assist in interpreting operational metrics (hospital transfers, service utilization, response times, etc.). Maintain proactive communication with residents and families regarding service delivery, concerns, and satisfaction. Assist with issue resolution and support Senior Director in managing escalated concerns. Help ensure resident rights, dignity, and quality of life are upheld. Arizona Certified Caregiver required At least 3 years of supervisory experience in Assisted Living or Memory Support Assisted Living Manager (ALM) Certification, preferred or obtainable CPR / First Aid and Level 1 Fingerprint Clearance Card, required or obtainable Arizona Certified Caregiver required At least 3 years of supervisory experience in Assisted Living or Memory Support Assisted Living Manager (ALM) Certification, preferred or obtainable CPR / First Aid and Level 1 Fingerprint Clearance Card, required or obtainable Comprehensive health benefits (Medical, Dental & Vision). 401k with immediate vesting and up to 4% employer match. Tuition Reimbursement. Exclusive discounts through The Employee Network. Access to the Employee Association, supporting team members in need.
Associate Director, Assisted Living and Memory Support - Join Our Big-Hearted Team
Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at both Grandview Terrace in Sun City West, AZ and The Colonnade in Surprise, AZ , as Associate Director of Assisted Living and Memory Support..
Your Mission : The Associate Director supports the Senior Director in the operational management of multiple Assisted Living and Memory Support communities. This role provides non-clinical leadership, staff development, resident and family support, and operational quality oversight to ensure consistent, high-quality service delivery and a positive community culture.
Why Choose Us?
- Great Place to Work : Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
- National Recognition : We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
- Platinum Award Winner : Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
Key Responsibilities :
Operational Leadership & Daily Management
Staff Development & Culture Building
Quality Assurance, Compliance & Environment
Resident & Family Engagement
Your Qualifications :
Team Member Benefits :
Equal Employment Opportunity : Sun Health is fully committed to equal employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, color, religion, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state or local law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Join us and be a part of a community that cares for its residents and team members alike.
Apply today!
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Director Assisted Living • Surprise, AZ, USA
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