IT Business System Analysts (Junior) - User Technology Specialist at Phoenix, Arizona

Job Title : IT Business System Analysts (Junior) - User Technology Specialist

Location : Phoenix, Arizona (5 days onsite)

Duration : 1 Year Contract (Possible Extension)

Skills Required :

User Onboarding & Access Setup

Create and configure new user accounts in Active Directory (AD), email, and other enterprise systems.

Set up user profiles, permissions, and security groups according to role-based access policies.

Provision hardware and software for new employees, including desktops, laptops, and mobile devices.

Conduct initial orientation on IT policies, tools, and system access

Active Directory & User Group Management

Maintain and update groups, and organizational units in AD.

Troubleshot wired and wireless network connection issues for end-users.

Set up and troubleshoot printers, scanners, webcams, and other peripherals.

Manage docking stations, monitors, keyboards, and other user accessories.

Replace and repair hardware components when necessary.

User Support & Customer Service

Provide clear, courteous, and professional communication with users

Maintain accurate and timely records of support requests and resolutions