Director& Student Financial Wellness & Outreach

Title : Director, Student Financial Wellness & Outreach

Employee Classification : Dir, Student Money Management

Campus : University of North Texas

Division : UNT-Enrollment Management

SubDivision-Department : UNT-Enrollment Management -Gen

Department : UNT-Student Money Mgmt Center-161520

Job Location : Denton

Salary : Commensurate with experience

FTE : 1.000000

Retirement Eligibility : TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

The primary purpose of the UNT OneStop is to provide a progressive and simplified student experience across the areas of financial aid, student accounting, money management / financial literacy & wellness, registrar, and admissions. Central to the UNT One Stop model is to promote a culture that supports customer service, student satisfaction, retention, and student success.

Position Overview

The Director, Student Financial Literacy & Outreach leads the Student Money Management Center (SMMC), a unit within the UNT One Stop that delivers critical financial counseling, literacy, student emergency support and wellness programming for students and families. The position directly supports student success by resolving financial barriers, reducing past-due balances, and empowering persistence through graduation.

Minimum Qualifications

Bachelor's degree in related field and six years of closely related professional experience.

Knowledge, Skills and Abilities

The Director of Student Money Management must demonstrate a strong knowledge of student financial aid, student account management, and best practices in collegiate financial literacy and financial wellness programming. The role requires advanced counseling and communication skills with the ability to explain complex financial concepts to diverse student and parent populations with clarity and empathy. Strong problem-solving and critical thinking skills are essential for resolving account issues that impact retention. The position requires proven ability to lead a team, supervise and develop staff, and manage daily operations in a student-centered environment. The Director must also possess skills in program development, outcome assessment, and data-informed decision-making. The role demands collaboration across university departments, adaptability to evolving student needs, and a commitment to student success, retention, access, and compliance with institutional, state, and federal policies.

Preferred Qualifications

The successful candidate will have the opportunity to energize the Student Money Management Center, bringing creativity, collaboration, and vision to a unit that is well-positioned for growth. In partnership with the UNT One Stop and university leadership, the Director will strengthen the Center’s impact and visibility while fostering a culture rooted in the UNT System’s values of Courageous Integrity, Being Better Together, and Caring.

We are looking for a student-focused leader who combines expertise in enrollment services, financial aid, student accounts, financial wellness, or student services with a passion for helping students thrive. Experience leading collaboration, engaging directly in outreach efforts, and championing student financial wellness from admission to graduation are key traits for a successful candidate.

Required License / Registration / Certifications

Although the position does not require specific certifications, the following are preferred : AFC (Accredited Financial Counselor), CFP (Certified Financial Planner), CFEI (Certified Financial Education Instructor), CFPC (Certified Personal Finance Counselor), CEPF (Certified Educator in Personal Finance), or any relevant financial education certification.

Job Duties

• The Director will lead proactive financial outreach, coaching, and awareness initiatives across the university, ensuring students and families have access to timely, personalized support. By developing and expanding these initiatives, the Director will position the SMMC as a campus-wide hub for financial wellness and student retention. Oversee the design and delivery of financial literacy and wellness programs for orientations, admitted student programs, parent events, academic initiatives, and student life activities.
• The Director will champion a renewed era of financial outreach, coaching, and awareness programming, engaging students and families at key points in their journey. Through innovative initiatives, the Director will raise the visibility and impact of UNT's financial literacy, wellness, and outreach programming and drive improved financial outcomes that support persistence and graduation. In addition, the Director will lead all programming and operations of the SMMC, ensuring the Center serves its purpose and remains aligned within the UNT One Stop.
• Collaborate with the UNT One Stop, Student Accounting, Financial Aid, and academic departments to resolve account-related challenges and reduce barriers to student success.
• Manage a caseload of students with past-due balances, conducting proactive outreach to support re-enrollment and persistence. Provide tactical leadership of the full cycle of case management for SMMC full and part-time team members. - (Essential)
• Provide one-on-one financial counseling to students and families, including guidance on payment options, budgeting, credit management, and financial aid navigation.
• Conducts operational and analytical quality assessment related to UNT's financial literacy and outreach programming. Regularly track and assess area performance metrics and strategize ways to continuously improve student outcomes and ensure that all University communities are served effectively. Monitor program outcomes and report on the Center’s impact to demonstrate effectiveness and guide improvement in collaboration with the Senior Director, UNT One Stop and Associate Vice President
• Supervise and develop SMMC staff, fostering a student-centered service culture and continuous improvement. Provide Exceptional Support : Lead by example and encourage others to provide outstanding assistance to students. Offer guidance and resources and foster an empathetic and respectful environment that values each student's unique perspective.
• Ensure compliance with institutional, state, and federal policies.

Physical Requirements

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8a-5p, with overtime as needed to support critical time periods and projects

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here .

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.