HVAC Service Technician

Job Title : HVAC Service Technician

Company : Hoffman Mechanical Solutions

Status : Full Time, Non-Exempt (Eligible for overtime)

Reports To : Service Manager or Manager of Technical Operations

Work Schedule : Monday - Friday- based on customer needs

Locations : Knoxville, TN

Position Purpose : The primary purpose of this HVAC Service Technician is to provide preventative maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment. Strong emphasis on customer service. This position may occasionally involve after hour call outs in order to provide emergency repairs.

Hoffman Mechanical Solutions, Inc. is a company focused on being #1 in the HVAC industry in providing the most innovative HVAC solutions through superior design and customer service.

HVAC Service Technician Essential Duties and Responsibilities :

• Perform assigned chiller maintenance and troubleshooting tasks in industrial and commercial settings (e.g., manufacturing, healthcare, educational buildings.
• Service, diagnose, and troubleshoot various types of chillers
• Service a variety of HVAC products and equipment and ensure customer satisfaction.
• Read and understand blueprints, equipment manuals, and engineering specifications in order to properly diagnose and repair units.
• Use a variety of hand-tools and specialty equipment typical of the commercial HVAC Service trade.
• Identify, analyze, diagnose, and repair systems and products at customer's location.
• Survey customer site for properly operating equipment and report any deficiencies found. Provide sales leads to internal associates as necessary.
• Perform preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepare in advance for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating various trades for on-site work.
• Diagnose / troubleshoot inoperable equipment and develop action plan for repairs and problem resolution.
• Determine replacement parts required, secure materials, and complete repairs on a timely basis. Return any non-used or refundable parts for credit.
• Interact face to face with customers to ensure proper and accurate communications exist.
• Document all work performed by accurately completing field service reports, equipment log sheets, etc.
• Complete and submit all required paperwork on a timely basis.
• Operate and be diligent in properly caring for and maintaining a company vehicle.
• Provide technical support to customers.
• Flexible to work overtime / weekends as necessary in order to meet customer requirements.
• Limited travel required but may include occasional overnight stays.
• Stay informed on industry news and trends, products, services, competitors and relevant information about existing and emerging technologies, and the latest product-line developments. Attend company training seminars to become familiar with product lines.
• Conduct oneself in a professional manner as a positive representative of the company both to the customer and public.

Reasonable Accommodations Statement : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Knowledge / Experience / Critical Skills

Physical Demands

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Mechanical Solutions, Inc.

No phone calls or drop-ins, please.

EEO Employer / Vets / Disabled