Technical Customer Success Specialist

Job Title : Technical Customer Success Specialist

Location : Remote

About This Role :

Lead the best practices and quality execution of attitudinal and behavioral digital Ad Effectiveness studies. Act as a liaison by building strong relationships with internal partners, clients and vendors. Key management responsibilities include driving the feasibility assessment, research tag implementation, and data review processes.

What You'll Do :

All technical account specialist responsibilities

Manages 40-100 medium to large projects

Manages next level troubleshooting and investigation prior to seeking assistance; to include tagging issues, data outages, portal issues, implementation issues.

Mentors and helps with team trainings and knowledge sharing

May use and write SQL queries to perform QA tasks or investigate tagging issues

Contributes new ideas to improve existing processes and process automation

Communicates tagging timelines and study set up completeness to internal teams and the client

May mentor new or existing team members on technical capability or service expectations

Manages end to end digital campaign delivery including tagging, campaign configuration, publisher mapping and initial internal data review.

Develops and maintains impactful day-to-day relationships with clients, earning their trust by demonstrating deep industry knowledge and providing expert guidance

What You'll Need :

Bachelor’s Degree OR 2+ years of professional work in the following areas : advertising, market Research, ad operations, experience at an advertising agency, publisher, ad network, DSP, research vendor.

Minimum of 2+ years’ experience in project management or client support

Experience in SQL writing and understanding function is required

Positive work ethic and partnership skills

Compensation : $52,000 - $62,000; Commensurate with experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values : Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ : SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement.

EEO Statement : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.