Communications + Admin Specialist

Communications + Admin Specialist

This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.

Notable press : Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee Food & Wine - Best Cold Brew Coffee Concentrates

Key Role Responsibilities

Outreach :

Connect with social media influencers and content creators and potential retailers that align with our brand values and target audience.

Experience / ability to identify influencers is a plus, but not required.

Foster relationships with influencers and retailers through consistent communication and collaboration.

Maintain and update outreach records in our CRM system.

Customer Experience & Support :

Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.

Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.

Generate reports on customer feedback and service metrics to identify trends and improve processes.

Administrative :

Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.