Technology Project Manager (Hybrid)

Location : Madison, WI

1.0 FTE (40 hours / week) | Day | Monday-Friday | 8 : 00am-5 : 00pm

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Technology Project Manager is responsible for managing the day-to-day and long-term coordination of technology projects across IT, BI, and EHR and executing to successful completion enterprise technology projects and associated deliverables. Other duties include identifying and leading high value process improvement initiatives, developing / maintaining governance policies, and assisting in end user adoption / training. This role requires someone who is detail oriented, excellent verbal and written communication, and enjoys collaboration.

Key Responsibilities

Project Management

Serve as the primary contact for technology projects, working with project teams, coordinating communication as needed.

Coordinate project development activities, resources, and information.

Liaise with stakeholders to identify and define requirements, scope, and objectives in collaboration with Technology leaders.

Assign tasks to internal Technology teams / members and assist with schedule management.

Analyze risks and opportunities.

Monitor the progress of projects and handle issues that occur.

Communicate project status to stakeholders and Technology team.

Problem solve and troubleshoot project issues and barriers, in conjunction with other Technology team members.

Plan meetings and organize project logistic.

Create and maintain comprehensive project documentation, plans and reports.

Maintain issue resolution log and escalate as appropriate.

Provide assistance and support to the Technology leaders as needed.

Process Improvement

Analyze existing operations, systems, processes, and metrics to identify pain points and prioritize high-value improvement opportunities.

Support identification and prioritization of future operational improvement projects across operational areas of the organization.

Create process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses.

Lead the development of recommendations by other management team and apply Lean / Six Sigma concepts and techniques to process improvement initiatives.

Collaborate with stakeholders from across the organization and functional teams to help deliver improvements that balance competing priorities.

Work across multiple concurrent operational improvement projects.

Evaluate the quality and system efficiency and create strategies for improvement.

Technology Governance

Assist in developing and maintaining Technology department governance standards.

Ensure policy documents reflect governance and policy development best practices.

Assist in defining architecture or a business initiative by providing the appropriate guidance to achieving the organizations’ aspiration.

End User Relationship

Assess, build and implement Technology Team’s communication and education strategies.

Facilitate end user adoption and understanding of critical organization initiatives and technologies.

You Bring (Qualifications)

High school diploma or GED or equivalent combination of education and work experience

Two years or more project management experience

Familiarity with agile project management and tools.

Proven work experience as a Project Coordinator or similar role

Experience in project management, from conception to delivery

Experience in identifying, communicating and managing high value process improvement opportunities

An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans

Solid organizational skills, including multitasking and time-management

Strong client-facing and teamwork skills

Working knowledge of project management tools (i.e Microsoft Project and Microsoft Planner)

Ability to communicate effectively verbally and in writing

Ability to be flexible in time and task to meet organizational needs

Ability to maintain confidentiality about patients, families, caregivers, staff donors, and organizational intellectual property

Benefits

Competitive pay with free

Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)

Retirement plans with employer matching

Generous Paid Time Off (PTO) and holiday paid time off

Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.