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Service Technician
Service TechnicianEpiroc • Tucson, AZ, US, 85706
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Service Technician

Service Technician

Epiroc • Tucson, AZ, US, 85706
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Responsibilities : Level 1 :

Complete Pre-delivery Inspections (PDI) on machines

  • Perform routine preventative maintenance, use analytical skills to troubleshoot and repair all Epiroc products in accordance with manufacturer recommendations
  • Ensure the appropriate tools and equipment are on-site and properly maintained
  • Communicate service and other relevant activities to the Service Coordinator in a complete and timely manner
  • Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
  • Maintaining courteous and professional demeanor and communication with customers and internal staff at all times

Level 2 :

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for :

Take initiative to run diagnostics on malfunctioning equipment, determine possible causes and initiate repairs

  • Ability to work independently, exercising self-discipline with minimal supervision, including when performing troubleshooting on hydraulic and electrical repairs
  • Execute diagnostics on malfunctioning components, use expertise to determine possible causes of failure, and perform repairs as required
  • Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment
  • Level 3 :

    In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for :

    Test and document proper operating parameters

  • Complete detailed failure analyses on all rebuilt components and provide details to determine the root cause of the failure or problem, identify corrective action and implement steps to prevent reoccurrence, initiate warranty process as needed
  • Serve as a subject matter expert for other service technicians, support with their training and development
  • Education & Experience :

    Level 1 :

    The successful candidate should have basic computer skills and have prior work experience demonstrating a good work ethic and strong mechanical aptitude-including experience with industrial / commercial fluid power.

  • Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc, based on location requirement
  • Complete Company required trainings, including : TL1, PDI procedure, machine specifications, reading schematics within 3 months of hire, and Safe Start Modules 1-5 within the first year of employment.
  • Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
  • Maintain a valid driver’s license; a good driving record is required
  • Travel may be required in this position for training and / or assistance in other Service Centers or Competency Centers
  • Level 2 :

    In addition to the experience in Level 1, the Level 2 technician should also have the following :

  • Working knowledge of hydraulic systems, powertrain function and related components
  • Level 3 :

    In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following :

    Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience

  • Demonstrated expertise in the maintenance, overhauls, and repairs of a wide variety of hydraulic and power train components
  • Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

    Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

    Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

    A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

    Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

    Epiroc is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

    United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

    Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

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    Service Technician • Tucson, AZ, US, 85706

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