Museum Technology Engineer.

Job Description

Gilcrease Museum in Tulsa, Oklahoma, houses one of the world’s most comprehensive collections of art, history, and cultural materials of the Americas. The museum explores themes of place, identity, conflict, exchange, and more to illuminate intersecting stories of American history and creativity within Oklahoma and throughout the hemisphere, using artworks, documents, books, and a rich variety of cultural materials. In its new 95,000 square foot building, opening in early 2027, Gilcrease will present a reconceived visitor experience that combines immersive gallery spaces, outdoor landscapes, and an interdisciplinary interpretive approach. Digital touchpoints, including interactive walls, kiosks, and mobile guides, provide deeper access to the museum’s collections and create new opportunities for engagement.

With a focus on inclusivity and connection, Gilcrease serves a wide range of audiences from school groups and families to researchers and lifelong learners. The museum is committed to providing meaningful, educational, and inspiring experiences that strengthen community engagement and foster understanding across cultures.

Position Overview The Museum Technology Engineer ensures reliability, integration, and innovation of technology systems that power Gilcrease Museum’s visitor experience. This role handles the implementation and daily operation of audiovisual, networking, and interactive systems that bring the museum’s mission to life.

As Gilcrease reopens as a reimagined community hub, “Tulsa’s living room,” the Museum Technology Engineer plays a central role in enabling immersive galleries, seamless visitor services, and technology-enabled programming. The position combines technical expertise with creative problem-solving, ensuring that exhibitions, educational initiatives, and operational needs are supported by reliable and forward-looking systems.

Key Responsibilities

Operations and System Maintenance

• Maintain daily readiness of technology systems across galleries and public spaces, including startup / shutdown walkthroughs, preventative maintenance, and troubleshooting.
• Provide Level 1 Support for the Museum, including : daily oversight of A / V exhibit technology, including diagnosis, troubleshooting, system or interactive re-booting and other measures when exhibit system computers freeze, lose video, lose audio, lose touch, etc.
• Maintain presence within the exhibit box throughout the day to maintain or adjust volume settings (global volume control) as needed, depending on how many visitors are in the space.
• Coordination with outsourced IT and exhibit partners when on-site troubleshooting is not successful and requires Level 2 Support.
• Document and track performance, incidents, and repairs to ensure consistent uptime and reliability.
• Develop training programs that ensure that various department members are proficient in operating and maintaining lighting, sound, and audio-visual equipment.
• Ensure compliance with safety, accessibility, and sustainability standards in technology operations.
• Develop, implement, document, and maintain effective audiovisual technology maintenance policies, procedures, and programs. To include preventative maintenance on all lighting, sound, networking, video display boards, and other facility audio-visual equipment.Technology Integration and Development
• Integrate and maintain audiovisual, networking, and interactive platforms for both permanent and temporary exhibitions – including Gilcrease’s Mobile Guide (mobile web application)
• Support commissioning of the mobile guide and its intergration into the visitors digital collection journey.
• Collaborate with curators, educators, designers, and external vendors to deliver systems that enhance interpretive and educational experiences.
• Oversee technical documentation, Mobile Guide CMS, wiring schematics, and user guides for institutional reference and training.
• Research and pilot emerging technologies to expand visitor engagement

Curatorial Support

Cross-Departmental Support

Vendor and Infrastructure Management

Required

Skills

Physical Demands Work Environment The position requires flexibility for evenings, weekends, and special events. Work occurs in galleries, control rooms, and technical spaces, with occasional physical demands such as lifting equipment and working at height. The role is integral to creating a seamless and sustainable visitor experience, connecting technical systems to Gilcrease’s mission as a welcoming, community-centered museum.