Business Systems Analyst

Job Description

Remote Contract Role | Business Systems Analyst

6 months contract with possible extension

Job Summary :

We are seeking a Business Systems Analyst (BSA) to support and optimize our procurement and legal operations systems, with a focus on Zip (intake-to-pay platform) and Ironclad (contract lifecycle management). This role will be responsible for having discussions with design team as we are working through the design on our new legal system, managing system configurations, troubleshooting issues, and driving enhancements across these platforms to ensure seamless workflows and data integrity.

You'll serve as the primary technical liaison between internal stakeholders and external vendors, ensuring that procurement and legal processes are efficient, scalable, and compliant. This role is ideal for someone who thrives in cross-functional environments and enjoys solving operational challenges through systems thinking.

What You'll Do :

Operational Support & Troubleshooting :

• Act as the go-to technical contact for Zip and Ironclad system issues across procurement, legal, and finance teams
• Monitor, triage, and resolve day-to-day operational issues (e.G., approval routing errors, integration failures, contract sync issues)
• Provide first-level support and escalate complex issues to vendors or engineering as needed

System Configuration & Integration :

Vendor & Stakeholder Management :

System Enhancements & Testing :

Qualifications :

Meet Your Recruiter

Sushil Biswa