Billing and Collections Specialist

Billing And Collections Specialist

We are seeking a dedicated Billing and Collections Specialist to join our finance team and drive customer satisfaction and our collections efforts. This role is critical to maintaining healthy cash flow and requires someone who can balance assertive collection tactics with maintaining positive customer relationships. You'll be the primary point of contact for all collections activities while supporting broader accounts receivable functions. Success in this role means getting customers to pay on time while keeping them happy enough to continue doing business with us.

Key Responsibilities

Collections Management

• Lead all collections activities for past due accounts
• Conduct regular outreach via phone, email, and other channels to secure payment commitments
• Negotiate payment plans and settlements when necessary
• Escalate delinquent accounts according to established procedures
• Maintain detailed notes on all collection activities and customer interactions
• Drive continuous improvement in DSO and past due metrics

Customer Support

Reporting & Analysis

Cross-Functional Collaboration

Required Qualifications

Preferred Qualifications

Benefits And Perks :

Medical, Dental, & Vision Gym Reimbursement Home Office Build-out Budget In-Office Group Meals Wellbeing & Mental Health Perks Learning & Development Stipend Company Sponsored Conferences & Events HSA and FSA Plans Fertility Benefits

Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off. The base salary range for this position is estimated to be between $80,000 USD - $90,000 USD annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.