Technical Support Specialist

Direct message the job poster from Newline Interactive Americas

Job Type : Full-Time

Newline Interactive is an interactive solutions company that is changing the way organizations communicate and collaborate, while also improving teaching and learning in the classroom. We do this by combining world-class interactive touch displays with the worlds easiest-to-use softwareand backing our solutions with the best support team in the business. At Newline, we help our customers Make An Impact!

Why Join Newline?

• Free lunch every day!
• Onsite gym
• Onsite golf simulator and mini golf
• 65% company-paid health insurance
• Dental, vision, life, and disability insurance
• 401(k) plan with company match
• PTO, sick days, and paid holidays
• Annual company-paid vacation for you and a guest (past trips include Miami, Cabo, Costa Rica, and more!)

Job Description

As a Technical Support Specialist , you will be on the front lines of customer service, helping our partners and end-users resolve issues and get the most out of their Newline products. Youll provide remote troubleshooting and support via phone and our cloud-based ticketing system, ensuring timely, professional resolutions for both hardware and software-related concerns.

Support responsibilities include :

Youll also contribute to internal product improvements, customer training initiatives, and continuous learning to ensure youre always up to speed with our latest technologies.

Responsibilities

Desired Skills & Experience

Schedule :

Typical work hours are between 8 : 00 a.m. and 5 : 00 p.m., Monday through Friday.

Some additional hours may be required during peak periods throughout the year.

Newline Interactive is an Equal Opportunity Employer.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service and Information Technology

Industries

Technology, Information and Media

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