Guest Service Agent

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Service Agent : The Architect of Exceptional Workplace Experiences

Transform Spaces into Memorable Moments

At JLL, we believe real estate shapes a better world. As a Guest Service Agent, you'll be the heart of our innovative approach to workspace hospitality.

Your Impact

You'll be the welcoming face of our forward-thinking client, crafting personalized experiences that leave lasting impressions. Beyond a traditional receptionist, you're a curator of workplace culture, anticipating needs, personalizing interactions, and creating a genuine sense of belonging for everyone who walks through the door.

What You'll Do :

Design memorable workplace moments that elevate our client's brand and culture

Deliver concierge-level support : recommendations, wayfinding, event assistance, mail services, and visitor management

Build meaningful relationships with clients, colleagues, and partners

Solve problems proactively with meticulous attention to detail

Why This Role Stands Out

Career Pathway : This is a springboard into experience management, client relations, and workplace innovation

Supportive Community : Join a team that celebrates authentic human connection and professional growth

Innovation Epicenter : Help shape the future of workplace experience with a cutting-edge client

Who Thrives Here

Hospitality enthusiasts are passionate about creating meaningful human connections

Naturally warm professionals who maintain poise under pressure

Detail-oriented multitaskers who are comfortable with workplace technology

2+ years of hospitality or commercial real estate experience

High school diploma or equivalent

Join us in creating workplaces where people don't just work, they belong, connect, and thrive.

Estimated total compensation for this position :

21.00 – 21.50 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location : On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.