Director of Strategic Accounts

Director Of Strategic Accounts

Are you a strategic, relationship-driven leader who thrives on driving growth and shaping the future of client partnerships? At New Age Logistics, we're seeking a Director of Strategic Accounts to lead our account management team and spearhead the success of our most valued customers. In this high-impact role, you'll combine strategy, leadership, and operational excellence to strengthen client relationships, expand revenue, and deliver measurable business results.

The Director of Strategic Accounts will serve as both a trusted advisor to executive-level clients and an internal champion, shaping account strategy, standardizing best practices, and collaborating cross-functionally with Operations, Finance, and Leadership. This role is ideal for a business-minded leader who thrives in a fast-paced, analytical environment and is motivated by building long-term client partnerships that deliver measurable results.

The Director of Strategic Accounts is a senior leadership position responsible for driving growth, retention, and customer satisfaction across our portfolio of high-value accounts. You'll lead a team of talented Account Managers, providing direction, mentorship, and strategic vision while collaborating with internal stakeholders across Operations, Sales, Finance, and IT.

This is an exciting opportunity for a business-minded leader who excels at both relationship-building and analytical thinkingsomeone who sees the big picture, acts with urgency, and brings innovative ideas to life.

Essential Job Duties

• Lead, mentor, and inspire a team of Account Managers to achieve revenue, growth, and retention goals
• Develop and implement best-in-class practices for client engagement, performance tracking, and account planning
• Serve as the primary contact for enterprise-level clients and C-suite relationships
• Oversee strategic account plans, ensuring long-term success and profitability for each client
• Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
• Analyze account profitability, develop account-specific growth strategies, and drive renewal and expansion opportunities
• Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
• Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
• Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition
• Conduct regular team meetings to review pipeline performance, client satisfaction, and strategic initiatives
• Foster multi-level client relationships, including engagement with executive leadership (C-suite)
• Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
• Partner with Sales and Operations to identify and pursue new strategic customers and markets
• Shape internal projects that improve efficiency, scalability, and the overall client experience
• Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
• Develop and maintain KPIs for strategic accounts and team performance
• Prepare and present monthly, quarterly, and annual forecasts and performance reports to executive leadership
• Utilize data-driven insights to inform decision-making and continuously improve account management processes

Required Qualifications

Preferred Qualifications

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we're more than a workplacewe're a family. Here's what sets us apart :

What's in it for me?

Schedule - In Person, On Site

Monday - Friday, 8 : 00am - 5 : 00pm

Location Address

116 South Kentucky Ave, Lakeland, FL 33801

About Us

New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.