Technical Sales Support Specialist

Sales Support Specialist

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At Integrated Power Services (IPS), we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Integrated Power Services (IPS) is seeking a skilled and dedicated Sales Support Specialist for our Denver Transformer Center of Excellence. In this role, you will be focused primarily on the sale of new / surplus transformers and components though you will also be called upon to support the sale of breakers and switchgear components. You will partner with the Distribution Team Leader to increase sales and customer service for IPS's U.S. power management distribution business. Provide customer service for the timely and cost-effective completion of all Distribution related functions in support of the IPS outside sales organization and our OEM partners. This includes but is not limited to : processing customer inquiries and act as main point of contact for IPS Account Managers, sourcing equipment and parts, evaluating vendor quotations to select best offer for procurement, entering / processing orders, development proposals for required equipment, investigation and resolution of customer issues, supplier management, ensuring that proposals are properly prepared with needed details and review with engineering as necessary for technical support, acting as a technical resource to address and resolve inquiries and problems with assistance from the local engineering team and OEM partners, providing client and sales correspondence : tracking of shipments and communicating order status as required, assisting with inventory management, collecting and disseminating feedback on quotations to inform IPS Leadership on our competitive position. Use trending feedback to make suggestions on ways to enhance strategy, work effectively with the operations team to complete orders in a timely and accurate manner, interpret and ensure compliance with operating policies and procedures, utilize Continuous Improvement Process Solution tools to increase operational efficiency, establish and maintain relationships with external suppliers and outside sales team, maintain detailed notes in order files, work with Distribution Lead, IPS Sales, Marketing, Engineering and Service Centers to evaluate sales opportunities and engage with them on targets and initiatives to win new business, meet / beat assigned sales quota and profitability expectations annually, maintain high customer satisfaction and provide Voice of Customer input to IPS Team Leaders, work effectively internally as a communicator, business partner and leader across teams and co-workers.

Qualifications and Competencies

Bachelor's Degree in Business / Engineering / Marketing, 5+ years of experience in Customer Service / Sales in one or more of the following industries : electrical distribution, transformers, switchgear, or related industries. Must be highly organized and capable of handling many projects at one time. Technical background with electrical and / or mechanical products is a plus. Project Management experience is a plus. Sharp analytical thinking and reasoning abilities. Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat. Ability to analyze and interpret data and take appropriate action. Excellent time management. Ability to communicate technical data in a clear and concise manner. Must exhibit excellent written and verbal skills. Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers. Critical attention to detail.

You'll thrive at IPS if you...

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are : At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits : Paid Time Off (PTO), 401k Employer Match, Bonus Incentives, Tuition Reimbursement Program, Medical, Dental and Vision plans, Employee Assistance Program (EAP), and more! Pay Rate Details : up to $125,000 per year. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.