Environmental Services Manager

Job Description : Position Summary :

Under general supervision of the Senior Facilities Operations Manager, responsible for managing and ensuring the overall cleanliness of the casino facilities, including administering department budget and work plan, ensuring that preventative and routine cleaning standards are practiced, and supervise, train and develop environmental services staff, and that all environmental services personnel are properly trained in safety procedures and proper use of equipment used in the workplace. Maintains confidentiality of privileged information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities :

• Promotes guest safety, satisfaction and return patronage through prompt, efficient and friendly service.
• Promotes a clean, safe and healthy work environment for team members and guests.
• Promotes internal guest service standards through courteous and respectful behavior
• Develops annual budget and work plans, and implements plans with subordinate staff.
• Develops and implements cleaning standards and practices, both preventative and routine, for floors, walls, ceilings, windows, woodwork, restrooms, locker rooms, trash, and all public areas within the casino or assigned areas.
• Develops a preventative maintenance schedule and coordinates the work through the Supervisors.
• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Ensures that staff is trained on and adhere to cleaning standards and practices.
• Ensures that operation of equipment, tools and materials are handled in a safe manner.
• Ensures all inventory is adequately stocked and ordered in a timely manner.
• Ensures that all equipment is working and maintained for safe operational use.
• Ensures proper and complete staffing coverage of the seven-day, twenty-four hour casino operation.
• Ensures all safety rules and procedures are being followed. Must be able to read and understand Material Safety Data Sheets and be familiar with OSHA.
• Supervises personnel, including hiring, firing, conducting performance coaching, counseling and evaluation, and training and development.
• Supervises the Environmental Services Assistant Manager on daily duties.
• Monitors supervisor's scheduling of personnel to ensure appropriate coverage as needed by shift, event or season.
• Prepares purchase requisitions appropriately, and accurately tracks purchases against department budget.
• Promptly corrects hazards where able, eliminating potential guest injury or illness.
• Complies with regulatory laws, team member handbook, department policy and procedures, safety codes, etc.
• Maintains all environmental services equipment and ensures that they are in good operating order.
• Trains personnel and assigns daily tasks to subordinates.
• Conducts performance appraisals and disciplinary actions as needed.
• Conducts health and safety programs to prevent injuries and accidents.
• Contributes to a team effort and accomplishes related results as required.
• Performs other related duties as required or directed.

Job Requirements :

Minimum Qualifications :

Education and Experience :

Associates or bachelor degree preferred; High School Degree or GED plus five (5) years of commercial cleaning experience in a hospitality setting : Three (3) of the five (5) years of management experience, with full supervisory, budgetary and inventory responsibilities. Must be 18 years of age or older. Bi-lingual English / Spanish preferred. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug / alcohol screen, background investigation, obtain and maintain a gaming license and to include the following :

Knowledge, Abilities, Skills, and Certifications :