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Digital & Social Media Listening Manager
Digital & Social Media Listening ManagerRobert Half • Orlando, FL, US
Digital & Social Media Listening Manager

Digital & Social Media Listening Manager

Robert Half • Orlando, FL, US
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Manager, Digital & Social Media Listening

Location : Altamonte Springs, FL (Remote with occasional in-person meetings /

  • LOCAL CANDIDATES ONLY)

Salary : $90,000–$110,000

Do you love turning data into stories that drive strategy? We're looking for a Manager of Digital & Social Media Listening to lead the creation of an enterprise-wide listening program that shapes how we understand and respond to our audiences. This is a high-impact role where your insights will influence brand reputation, customer experience, and strategic decision-making across the organization.

What You'll Do

  • Build and launch a centralized Digital Listening Center (DLC) from the ground up.
  • Design and implement a comprehensive social and digital listening strategy.
  • Monitor conversations across social media, review sites, forums, and news to uncover trends and emerging issues.
  • Analyze sentiment, share of voice, and conversation volume to provide actionable insights.
  • Create dashboards and reports that inform leadership and guide enterprise decisions.
  • Benchmark brand reputation against competitors and industry standards.
  • Collaborate with cross-functional teams to integrate listening into business strategy.
  • Lead real-time monitoring and escalation during reputational risks or crises.
  • Mentor and develop team members while managing day-to-day operations.

    • What We're Looking For

  • Bachelor's degree in Marketing, Communications, Business, or related field.
  • 7+ years of experience in digital marketing, social media, or related fields.
  • 5+ years managing enterprise-level listening tools (Meltwater, Sprout, Press Ganey, etc.).
  • 3+ years of leadership experience.
  • Strong analytical skills and ability to translate complex data into clear recommendations.
  • Expertise in social platforms (Facebook, Instagram, LinkedIn, TikTok, Reddit, etc.) and reputation management best practices.
  • Comfortable with AI tools and emerging technologies.
  • Exceptional communication skills and confidence presenting to executives.
  • Ability to thrive in a fast-paced environment and manage multiple priorities.

    • Preferred Skills

  • Knowledge of crisis communication protocols.
  • Familiarity with healthcare regulations and customer experience considerations.

    • Perks & Benefits

  • Competitive salary and comprehensive benefits.
  • Remote flexibility with occasional in-person collaboration.
  • Opportunities for professional growth and leadership development.
  • Work on high-visibility projects that shape brand reputation and customer experience.

    • Ready to lead a cutting-edge listening program and make an impact? Apply today and help us transform data into decisions that matter!

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