Help Desk SupportVirtualVocations • Shreveport, Louisiana, United States

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Help Desk Support

VirtualVocations • Shreveport, Louisiana, United States

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A company is looking for a Help Desk Support.

Key Responsibilities

Set up and configure computer systems, software, and equipment for new hires

Troubleshoot and resolve a wide range of technical issues for local and remote users

Log and track service and repair activities while managing user accounts and permissions

Required Qualifications

Associate degree or 1-3 years of relevant IT support experience

Experience supporting both Windows and Apple platforms

Familiarity with help desk ticketing systems and remote support tools

Ability to prioritize tasks in a dynamic environment

Customer-focused mindset with the ability to explain technical concepts to non-technical users

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Help Desk Support • Shreveport, Louisiana, United States

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