Ops Solution Advisor - Technical Services

Services Proposal Ops Solution Advisor

The Services Proposal Ops Solution Advisor acts as a strategic partner to Sales and Services leadership, ensuring operational excellence and alignment across service delivery. This role supports the presales lifecycle of services engagements. The Advisor builds trusted relationships with stakeholders, resolves escalations, and contributes to continuous improvement initiatives that enhance customer satisfaction and business outcomes.

What you'll do :

• Serve as a liaison between Services, Sales, and CDW clients to support service delivery
• Consult with both the Sellers and Services teams on best practices to ensure that we achieve desired business outcomes
• Review and approve Statements of Work (SOWs) for compliance and risk management
• Resolve escalated customer service issues strategically and efficiently
• Deliver actionable insights to Sales and Services based on data analysis
• Develop trusted partnerships with Sales and Services
• Participate in tool and process improvement initiatives
• Communicate engagement methodology and best practices across teams
• Support the vision, goals, and strategies of Services Operations

What we expect of you :

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.