Director

Job Details

Description

Planetree, a global non-profit organization that pioneered the person-centered care (PCC) movement, is seeking a dynamic and collaborative leader to serve as  Director, Community & Engagement.  This role is responsible for building, managing, and activating a robust portfolio of communities and engagement programs for Planetree members, partners, and affiliated professionals worldwide.

Founded by a single patient in 1978, Planetree partners with healthcare organizations in more than 30 countries around the world to create cultures of excellence in person-centered care. Grounded in partnership, compassion, and respect, Planetree helps teams align policies, practices, and everyday interactions with what matters most to patients, family members, and the staff who care for them.

Reporting to the Vice President, Engagement, the Director, Community & Engagement,  will oversee signature Planetree communities of practice; create high-value opportunities for peer-to-peer connection and shared learning; ensure that Planetree’s online and in-person engagement platforms deliver measurable value for members; and model inclusive engagement practices that reflect Planetree’s mission and address the needs of a diverse, global community.  The position requires exceptional program management skills, cultural humility, and the ability to collaborate across functions, geographies, and professional disciplines. An annual program budget is planned in partnership with the VP, Engagement, and the role is supported by shared marketing / event operations and technology resources; plan to add a coordinator / contracted support as programs scale successfully in FY27.

This represents an exceptional opportunity for an accomplished, mission-driven, collaborative leader  who is passionate about improving healthcare experiences around the world . The new Director will join Planetree at a key time in its evolution and impact the future of this remarkable team and the healthcare organizations we serve around the world.

Engagement Programs

• Planetree Membership :   Manage organizational and individual membership programs, including onboarding, benefits delivery and utilization tracking, member communications and events calendar (in partnership with Marketing), program evaluation, and improvement.
• Communities of Practice :   Lead and grow the engagement of the following Planetree communities, including developing and maintaining inclusive community engagement plans, applying inclusive engagement strategies that ensure accessibility and relevance for community members across regions and professional roles :

oGlobal Patient & Family Partnership Council (PFPC)

oFellows in Person-Centered Care (FPCC)

oPhased implementation starting in FY26 : Regional Advisory Boards, Regional PFPCs, Global Consulting Network

Planetree Hub & Online Engagement

Collaboration, Budgeting & Cross-Functional Alignment

Teamwork & Culture

Education

Experience

Skills & Competencies

Technology

Language

Performance objectives will be established at the beginning of the team member’s period of employment. These objectives will be discussed and agreed with the team member’s direct line manager. This will form the team member’s Development & Performance Plan for the year.

Performance will be evaluated by :

Planetree is a non-profit 501(c)(3) organization. We work in over 30 different countries, and value diversity in our work and our workplace. In our work, we promote respect, inclusion, and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race, religion, creed, or orientation to join our mission-driven team.

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and / or drug test. By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree’s employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice – Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $120,000. Offers are based on experience, skills, and market factors; exceptional candidates may be considered above range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here :