RVP, Strategic Accounts

RVP, Strategic Accounts

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24 / 7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every touchpoint.

The Opportunity

This is a rare chance to build and lead the Strategic Accounts business for one of the fastest-growing innovators in the AI-powered customer experience space. We are seeking a dynamic and proven sales leader to architect and scale our Strategic Accounts business from the ground up. The RVP, Strategic Accounts will be at the forefront of driving new logo growth in greenfield markets, engaging C-level executives at some of the world's largest and most innovative enterprises. You will design and lead a high-performing enterprise sales organization, build repeatable sales processes, and personally lead high-value, complex sales cycles. This is both a strategic leadership and hands-on execution role, ideal for a player-coach who thrives in high-growth environments, can translate GenAI innovation into measurable customer outcomes, and is passionate about shaping the future of customer experience. This role reports directly to the VP, Strategic Accounts.

What You'll Be Doing

Hunter Mentality & New Logo Growth

• Identify and open doors into greenfield strategic accountsfrom Global 5000 to digitally transforming enterprises.
• Lead with value, tailoring solutions to strategic customer pain points and use cases across the contact center and customer experience landscape.
• Build trusted advisor relationships with C-level executives, influencing enterprise innovation strategies through AI / GenAI-powered capabilities.

Build from Scratch

Enterprise Sales Execution

Player-Coach Execution

GenAI Fluency & Value Selling

What You Bring to the Role

Preferred Background

What You Can Expect

Salary Range

The OTE (On Target Earnings) compensation range targeted for this full-time position is $420,000 OTE (On Target Earnings) per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe.AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.