EMS- DispatcherFT 36 hours per weeknights

Job Details

EMS BH EMS LLC - Bristol CT

Full Time

High School

3rd Shift (Nights)

Description

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Bristol Health EMS (Emergency Medical Services) Transportation Coordinator / Dispatcher is responsible for the prompt notification and activation of EMS system resources for emergent and non-emergent transportation.

This position is responsible for receiving emergent 911 calls from the Bristol Police Dispatch and inputting them in to the BHEMS CAD as well as dispatching appropriate resource. Responsible for scheduling of all non-emergent transportation requests. Responds to all incoming calls and other transportation booking methods and manages them appropriately. The position is responsible for facilitating continuous throughput of patients from all points of entry within the Bristol Health EMS service area. The Transportation Coordinator / Dispatcher will work directly with Case Managers Nurses and other stakeholders across the Bristol Health EMS service area and is the liaison between Bristol Health EMS agencies requesting non-emergency transportation. This position reports to the Bristol Health EMS Manager assigned responsibility for Dispatch Operations.

Essential Job Functions and Responsibilities :

Establishes priority of multiple EMS emergency call requests and assigns units in order of availability.

Communicates with EMS agencies that assist Bristol Health EMS to receive and communicate information keeping track of EMS locations and demands on each service.

Receives interprets intercepts and processes all emergent and non-emergent transfers into and out of the Bristol Health EMS system that requires response of an ambulance wheelchair van or service performed by an EMS agency.

Records variety of information during a shift and logs follow up to be done when necessary. This includes time stamps data queries transfer delays and more.

Works with EMS agencies and case managers to effectively triage clinical needs of patients to assure the appropriate resources are utilized to support patient transfers.

• Request receive and verify medical necessity documentation that supports the requested clinical level of service.

Prioritizes transport requests as needed.

Works with State of Connecticut assigned Non-Emergency Medical Transportation Broker to facility transportation needs of Husky clients.

Notifies the on-duty Operations Supervisor when handling early morning calls in order to arrange proper resources to handle the call.

Obtains pre-transport insurance authorizations as requested.

Establishes priority of multiple EMS requests and assigns agencies in order of availability.

Documents and reports on timeliness of patient placement activities and issues of concern related to efficient throughput.

Achieve seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross-functional linkage.

Ensures successful and consistent execution of Bristol Health EMS policies and procedures.

Ensures that continuous performance improvement forms a basis for efficient patient throughput.

Ensures that all clinical services work in synergy to support efficient delivery of care.

Collaborates with clinical leadership and management to define reduce and eliminate barriers within the system which may negatively affect patient throughput / efficient delivery of care.

Participates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projects.

Supports unit / department management in the facilitation of inter- and intra-unit problem resolution.

Actively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadership.

Provides valid timely and effective feedback to unit / department leadership as to the management performance related to patient throughput.

Collaborates with senior leadership in regard to issues related to off shift activity and patient placement / bed availability.

Ensures the confidentiality of appropriate patient staff and management data is maintained.

Models customer service standards and demonstrates value for all people in the work environment.

Effectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customers.

In collaboration with management ensures that customer relations standards reflecting excellence consistent with organizational policy for internal. / external customers are appropriately met.

Maintains a strong working knowledge of all applicable computer systems that will affect and support EMS activities.

Demonstrates a strong ability to multitask by utilizing multiple computer systems including EMS CAD soft wear.

Qualifications

Educational / Minimum Requirements :

Requires high school diploma or GED equivalent.

State / Federal Mandated Licensure or Certification Requirements :

None

Bristol Hospital Mandated Educational Requirements :

General orientation at time of hire. Fire / Safety / Infection Control annually. Current CPR certification. Other programs as mandated by Bristol Health EMS.

Special Requirements :

Data entry skills customer service

Physical Requirements :

Work Environment :

Cognitive Requirements :

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1