Customer Service Representative / Teller

Job Posting

Role and Responsibilities :

1. Demonstrates a positive attitude.

2. Excellent customer service skills.

3. Cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks, completes CTRs as needed; and takes check orders.

4. Opens consumer and business accounts.

5. Balances debit cards daily.

6. Balances ATM daily.

7. Works courier schedule daily.

8. Assist with backup vault duties.

9. Complies with CIP requirements.

10. Possesses a helpful attitude with co-workers and customers.

11. Has prompt and regular attendance.

12. Uses Deposit Horizons daily and completes the tracking information.

13. Seeks expanded deposit and loan relationships with customers.

14. Sets goals for making referrals to contacts in the community.

15. Performs other duties assigned by supervisor.

16. Completes all training assigned to HR, IT, Compliance, BSA, and supervisor on a timely basis.

17. Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Qualifications and Education Requirements :

High school diploma or equivalent

Previous experience working directly with the public is preferred

Preferred Skills :

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite or related software

Excellent math skills

Trustworthiness and the ability to act with integrity

Tact and public relations expertise

Ability to work well with others

Physical Requirements :

Must be able to lift up to 25 pounds at a time

Must be able to stand for long periods of time