Business Operations Manager - T-Mobile Fiber

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Location : Overland Park, KS (Hybrid - 3 days in-office)

Join the T-Mobile Fiber team and play a key role in driving operational excellence across one of the most exciting growth areas in our business. As the Business Operations Manager, you’ll serve as a strategic partner supporting our fiber network operations - managing relationships with partners, optimizing systems and processes, and ensuring outstanding experience for our customers. Prior fiber experience is a plus or knowledge of address management.

You’ll collaborate across teams to streamline operations, track performance, and identify opportunities to improve efficiency, cost management, and customer outcomes. This role is perfect for someone who thrives in a fast-paced, high-impact environment and is passionate about building scalable processes that fuel business growth.

What You’ll Do

• Partner Relationship Management : Build and maintain strong relationships with T-Mobile Fiber partners to support revenue growth and customer experience goals.
• Operational Excellence : Audit partner addresses and build repeatable market launch processes.
• Data & Reporting : Develop and maintain accurate reporting and build dashboards in PowerBI or Tableau.
• Continuous Improvement : Identify gaps, analyze root causes, and drive initiatives that improve operational efficiency and partner alignment.
• Strategic Program Support : Lead cross-functional projects focused on improving systems, communications, and processes across Fiber Operations.
• Financial Oversight : Manage procurement activities and cost control for partner and vendor relationships.
• Leadership Enablement : Provide actionable insights, clear communication, and scalable solutions that empower teams to execute effectively.
• Ad Hoc Projects : Support additional initiatives as needed to advance business priorities.

What You’ll Bring

Strong organizational, analytical, and project management abilities.

Why T-Mobile Fiber

At T-Mobile, we don’t just connect people - we connect possibilities. The Fiber team is at the forefront of delivering next-generation broadband experiences to customers and communities nationwide. If you’re looking for an opportunity to influence meaningful change, streamline operations, and make a real impact, this is your chance to be part of something powerful.

Base Pay Range : $84,800 - $152,900

Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.