Communications Monitor Representative

Overview

ViaPath is seeking Phone Monitoring Representative(s) to join our team working with our client in Tallahassee, FL. The responsibility of the Phone Monitoring Representative will be to provide direct support to the customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to assist correctional staff in the monitoring and reporting of information provided through the ViaPath Command platform. The selected candidate(s) will be team oriented, capable of multitasking, and possess excellent listening, communication and documentation skills.

This position will be worked out of our Tallahassee, FL offices (Mon-Fri; 1st shift).

Responsibilities

• Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring
• Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes
• Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
• Accurately detect communications indicative of illicit and / or security-threat behavior
• Accurately document the content of calls containing communication(s) of interest
• Provide timely notification to supervisor and / or customer of all illegal and / or security threat behaviors
• Additional tasks and projects as assigned by manager

Qualifications