Front Desk Agent- The Sitio Boutique Property at Atlantic Park

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honest

General Responsibilities

• Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
• Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
• Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
• Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
• Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
• Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
• Support room inspections, room assignments, and readiness coordination with Housekeeping.
• Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
• Execute AM / PM checklist tasks with attention to detail and pride in presentation.
• Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
• Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful

Physical Requirements :