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Technical Project Manager
Technical Project ManagerIncedo Inc. • Raleigh, NC, US
Technical Project Manager

Technical Project Manager

Incedo Inc. • Raleigh, NC, US
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Job Title : Technical Project Manager / Business Analyst – Life Sciences (Patient Connect)

Location : Raleigh, NC (Onsite / Hybrid)

Type : Full-time

Overview

We're looking for a Technical PM / BA with hands-on experience in Life Sciences, specifically in Patient Connect, Patient Support Services or similar patient-centric programs. The role combines project leadership, requirement gathering and coordination with cross-functional teams to support digital patient engagement solutions.

Key Responsibilities

  • Lead end-to-end project planning, execution and delivery for Patient Connect initiatives.
  • Gather, document and refine business requirements by working closely with business teams, product owners and technology partners.
  • Translate business needs into functional and technical specifications for development teams.
  • Coordinate with engineering, QA, data, compliance and vendor teams to ensure timely delivery.
  • Track project milestones, risks and dependencies and maintain clear communication with stakeholders.
  • Support sprint planning, backlog refinement and UAT for patient engagement platforms.
  • Ensure all solutions follow life sciences compliance standards, including privacy, consent management and data handling guidelines.
  • Review system workflows for patient onboarding, enrollment, adherence monitoring, HCP interactions and program operations.
  • Manage documentation such as BRDs, user stories, process flows and status updates.
  • Partner with analytics teams to review patient program performance and identify improvement areas.
  • Work with external vendors or platform providers supporting Patient Connect operations.

Required Skills & Experience

  • Strong background in Life Sciences with Patient Connect, Patient Support Programs, HUB services or patient engagement solutions.
  • 10+ years as a Project Manager or Business Analyst in pharma, biotech or healthcare.
  • Experience with digital patient platforms, CRM tools, case management systems or specialty pharmacy workflows.
  • Ability to write clear user stories, process flows and technical requirements.
  • Good understanding of data flows involving patient onboarding, eligibility checks, benefits verification and therapy adherence.
  • Strong communication and stakeholder management skills.
  • Solid understanding of Agile practices and tools (Jira, Azure DevOps, etc.).
  • Familiarity with compliance needs such as HIPAA, pharma regulations and patient privacy.

    • Nice to Have

  • Experience with Salesforce Health Cloud, Veeva, or other patient support platforms.
  • Background working with specialty pharmacies, HCP portals or patient communication systems.
  • Certifications like PMP, CSM or SAFe are helpful.

    • Education

  • Bachelor's degree required; life sciences, engineering or healthcare background preferred.
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