General Manager - Sonesta ES Suites San Diego - Rancho Bernardo

At the heart of our company is a culture that prioritizes both our employees and our guests. We recognize that our employees are our greatest asset, and we strive to create an environment where they feel valued, supported, and empowered to excel. From frontline staff to corporate executives, every member of our team plays a vital role in delivering exceptional service and creating memorable experiences for our guests.

Position Overview

The General Manager is responsible for overseeing all hotel functions in alignment with WS Management standards, brand expectations, and our People, Profit, Planet philosophy. This role requires proactive leadership, strong decision-making, and the ability to create an environment where teams are supported, service delivery is consistent, and financial goals are met. This is not a "figurehead" type position. It's hands‑on, you will play a pivotal role in leading our property to success by overseeing all operational activities and maximizing revenue. You will provide strategic leadership for our team, ensuring exceptional customer service and adherence to brand standards. This is your chance to leverage your experience and expertise to drive innovation and growth within our organization.

Responsibilities

• Lead and oversee all day-to-day hotel operations with emphasis on service excellence, safety, and operational efficiency.
• Develop and implement strategies to maximize revenue, occupancy, and profitability.
• Lead, mentor, and motivate a diverse team of supervisors and staff to achieve performance goals and maintain high employee and guest satisfaction.
• Maintain exceptional guest service standards, handling escalated guest concerns and ensuring positive resolutions.
• Maintain high levels of guest satisfaction through consistent service delivery, timely follow-up, and effective service recovery
• Recruit, train, and develop team members; ensure clear expectations, accountability, and ongoing performance feedback
• Oversee financial performance including labor management, budgeting, forecasting, cost control, and expense oversight
• Partner with Revenue Management to optimize pricing, market position, and STR performance
• Ensure all departments meet brand, cleanliness, quality assurance, OSHA, and safety compliance standards
• Maintain accurate and timely completion of administrative duties including payroll reviews, invoice coding, audits, and reporting
• Promote a positive workplace culture centered on professionalism, fairness, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, adjusting strategies as needed.
• Build strong relationships with guests, employees, and the local community.

Requirements

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