Manager, Operations & Change Management

We are seeking a dynamic strategic and change-oriented leader to serve as our Manager Operations & Change Management. This is a critical high-visibility role responsible not just for AI oversight but for driving the organizational change required to embed AI into day-to-day business processes successfully and sustainably.

You will lead a specialized team of 34 Subject Matter Experts who serve as the essential human-in-the-loop across all enterprise AI systems. Your team validates analyzes and reports on AI performanceparticularly within AI-assisted client communicationsand transforms these insights into actionable guidance for the business.

But above all this role is about change enablement . You will champion the rollout adoption and continuous refinement of AI tools ensuring the organization is equipped aligned and supported through every stage of transformation while upholding our rigorous compliance and ethical standards.

What youll do :

AI Integration Change Enablement & Operational Strategy

• Act as the primary integration and change owner for AI tools partnering with Operations Compliance Technology Data Science and Training teams to ensure new AI capabilities are effectively introduced communicated and embedded into workflows.
• Lead the change management strategy for AI adoption including stakeholder alignment communication plans readiness assessments training design and post-launch reinforcement.
• Build and manage structured feedback loops that convert your teams insights (e.g. error rates hallucination trends workflow issues) into recommendations that inform both operational adjustments and Product / Engineering model improvements.
• Assess existing workflows (e.g. call analysis automated responses) to identify performance gaps friction points or change impacts ensuring process redesign efforts support both user adoption and business value.
• Partner with operational leaders to advocate for AI best practices increase end-user confidence and support effective and compliant tool usage through clear documentation playbooks and tailored training.

AI Performance Management & Continuous Improvement

Team Leadership & Development

Qualifications : What youll bring :

Preferred :

Additional Information :

Achieve well-being with :

Join Achieve change the future.

At Achieve were changing millions of lives.

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 2500 employees in mainly hybrid jobs with some remote opportunities available for certain roles across the United States with hubs in Arizona California and Texas. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.

Attention Agencies & Search Firms :   We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.

Remote Work : No

Employment Type : Full-time

Key Skills

Land Survey,C#,C++,Civil Engineering,Lab Technology

Experience : years

Vacancy : 1