Customer Success ManagerAuctane • Lancaster, CA, US
Customer Success Manager
Auctane • Lancaster, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionFully Paid Annual International President's Club Trip (Auctane Employee Plus One) Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX Competitive Compensation Packages Research and analyzes current accounts for signs of workflow deficiencies and process optimization, potential for increased product adoption, and churn mitigation. Leverage customer health data, adoption, utilization, & complexity scoring to drive prioritization of field efforts and overall impact into your portfolio. Utilize knowledge of ShipStation's new and existing features and integrations through release notes, documentation, and training to consult with customers. Travel to customer locations (3 days / week) to conduct discovery and provide in-person guidance and partnership based on findings from data sources mentioned above. Use critical thinking to resolve issues and communicate functionality of the application to users. Contact and meet with customers on a weekly basis to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers, and ideally drive additional monetization to Auctane. Knowledge of best practices in shipping given the customer's selling vertical. Knowledge of carriers and the shipping industry of the current day. Ability to communicate complex carrier information in a way that is consumable to the customer. Ability to conduct research and discovery in the spirit of spotting cost savings opportunities that reflect potential monetization opportunities to Auctane. Collaborate with other departments to ensure the customer experience is seamless. Ability to clearly articulate and define issues and expectations, with all necessary details and through the lens of the voice of the customer. Partner with Sales to identify existing client growth opportunities within your assigned territory Collaborate as needed with Support, Technical Escalation, Product, and / or Engineering as needed for critical customer escalations and representing the voice of the customer. Contribute to Content Marketing efforts to drive brand / product awareness and accelerate customer acquisition by identifying opportunities for customer stories, case studies, and quotes. Four or more (4+) years of account management and / or customer service experience Proven experience managing SMB customers in a scaled (or pooled) motion. Has experience leading regular in-person customer visits Experience with B2B or SaaS software preferred Optional, but a plus : Direct experience working at or with shipping carriers (e.g., UPS, USPS, FedEx) and eCommerce (e.g., Amazon, Shopify, Etsy) and / or knowledge of shipping regulations and procedures. High School Diploma or G.E.D required Based locally in territory. Salesforce Zoom Zendesk JIRA Slack G Suite Looker Take the reins of your time off with our Flex Time Off policy because work-life balance should always be in your hands! We offer 12 paid holidays for all of our US employees! 401k employer matching program because your future deserves a friendly boost! We conduct annual merit reviews to recognize and reward your hard work and achievements. Health and Wellness : The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. Employee Assistance Program. We offer up to 8 free mental health sessions. We offer gym discounts to help you stay fit and healthy! We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. Employee Referral Program! We reward employees helping us find top talent! An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Attractive HQ in the heart of central Austin, Texas. Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height
Customer Success Manager
At Auctane, we are united by a passion to help businesses deliver whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items over $200 billion worth to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
About the Role
The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer's business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible through workflow consultation and optimization, as well as look for potential areas of monetization. CSMs help their customers understand how to grow their business through more strategic use of Auctane's products.
Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn.
This position is remote and candidates should be based in the Nashville Metro Area.
Travel Requirements :
- Spend 3-4 days per week physically with customers at their shipping locations
- Travel to Auctane's home office or other training / meeting locations within the US 2-4 times per year.
Sales Perks :
What Will You Be Doing?
Drive Customer Success Outcomes :
Identify Customer Growth Opportunities :
Enhance Customer Experience via Internal Collaboration :
What Are We Looking For?
The Tech
What Do We Offer?
Additional Position Duties : (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
Equal Opportunity Employer / Veterans / Disabled
serp_jobs.job_alerts.create_a_job
Customer Manager • Lancaster, CA, US
Job_description.internal_linking.related_jobs
Remote Manager in Training- CS / Sales.Join Our Team as a Sales Manager - Work from Anywhere!.Are you an experienced and motivated individual looking to elevate your career in customer service and sa...serp_jobs.internal_linking.show_more
Seeking a dynamic revenue focused Catering Sales Manager! Pacific Palms Resort excels at hosting meetings and events in our stunning LA venues and certified conference center.We have the space and ...serp_jobs.internal_linking.show_more
Sams Automotive LLC, a Valvoline Express Care operator, is hiring a Lube Center Manager! Our managers act as trusted automotive maintenance experts, customer service leaders and team developers, to...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
At Optavise, leadership is about creating opportunities for yourself and the people you develop.As a District Manager, you’ll have the freedom to grow your business, mentor new agents, and cr...serp_jobs.internal_linking.show_more
Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since ou...serp_jobs.internal_linking.show_more
Job Title : Strategic Partner Manager.Location : Remote, prefers PST time zone but not required.Duration : ASAP to June 30th, 2024, with strong potential for extension.
How would you develop and manage...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Raw Materials Sourcing Manager.Truvani is a health and wellness brand that has one clear mission : create products people use in their daily lives with CLEAN, simple ingredients.As a leading provide...serp_jobs.internal_linking.show_more
Slate Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in California City, California.Job Description & Requirements.
Nurse, Shift : 3x12 Nights, Duration : 13 weeks.Slate H...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_more
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
Salary : $87,934 - $140,000 Provide Advisory and Assistance Services (A&AS) to the United Operational Test Team (UOTT) with full-time data collection, data evaluation, analysis, data entry, and repo...serp_jobs.internal_linking.show_more
Field Alliance Manager, Strategic Partnerships.ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched netwo...serp_jobs.internal_linking.show_more
Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many ...serp_jobs.internal_linking.show_more
Develop implement and coordinate Quality Management program designed to ensure the compliance of products and processes consistent with established standards and customer requirements by measuring ...serp_jobs.internal_linking.show_more
About the Role • • Mercor is seeking experienced • •Sales Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems.This engagement f...serp_jobs.internal_linking.show_more
Remote Manager in Training- CS / Sales
Global Elite • Lancaster, CA, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Catering Sales Manager
Pacific Palms Resort • Los Angeles County, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Lube Center Manager
Express Care • PALMDALE, CA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30
Remote Customer Service (50k-90k per year)
Professional Careers • Palmdale, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
District Manager - Life / Health Licensed | Build Leaders. Grow Your Business. Create Financial Freedom.
InsuranceJobs.com • Los Angeles (County), California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Success Associate (13 month contract)
Employment Hero • Lancaster, CA, US
serp_jobs.job_card.permanent +1
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Program Manager Non Tech
IFG - International Financial Group • Lancaster, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Palmdale, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Strategic Sourcing Manager - REMOTE
Truvani • Lancaster, CA, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Nurse RN - Med Surg
Slate Healthcare • California City, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Altadena, California, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Store Manager in Training
CVS Health • Lancaster, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote FP&A Manager – AI Trainer ($50-$60 / hour)
Data Annotation • Lancaster, California
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
5th Gen Suitability / LO / Avionics Analyst
DCS Corporation • Edwards, California, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Field Alliance Manager, Strategic Partnerships
ExtraHop • Lancaster, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Implementation Manager
Aspire • Lancaster, CA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Quality Manager
EQ Holdings Careers • Los Angeles County, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Sales Managers - AI Trainer ($80-$120 per hour)
Mercor • Lancaster, California, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted